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- Tasks: Provide friendly service, support colleagues, and keep the store safe and stocked.
- Company: Join Co-op, a community-focused company with a long history of fairness.
- Benefits: Enjoy 30% off products, 31 days holiday, and a pension scheme with up to 10% contributions.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Great people skills and a positive attitude towards change and problem-solving.
- Other info: Flexible shifts, full training provided, and a supportive work environment.
Location: 76-78 Weeton Road, Preston, PR4 3BQ
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (5.45am), afternoons, late evenings (11pm) and weekends, to be discussed at interview
Full, paid training provided.
You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.
We are looking for Customer Team Members to join our team at Co‑op. When you join Co‑op, you will get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co‑op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co‑op products in our stores
As a Customer Team Member, you will be part of a friendly team that is dedicated to helping our customers. You will provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.
At Co‑op, we do things a different way. For over 175 years we have focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You will get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you will do:
- Friendly and thoughtful service – you will put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience.
- Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members.
- Great people skills, with the ability to build positive relationships with customers and colleagues.
- A positive approach to change and problem solving.
- The flexibility to work a range of different shifts.
Why Co‑op?
- 30% discount on all Co‑op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Stream-a money management app giving you access to a percentage of your pay as you earn it.
- 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for your personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
Building an inclusive workplace:
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We are also part of the Disability Confident scheme, meaning we will always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We will ask whether you would like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we will ask you if you need any reasonable adjustments to enable you to participate.
As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Get to know the Co-op values! When you’re chatting with us during the interview, show that you understand what we stand for. It’s all about community and customer care, so share your thoughts on how you can contribute to that vibe.
✨Tip Number 2
Be ready to talk about your people skills! We love team players, so think of examples where you’ve helped customers or worked well with colleagues. This will show us you’re a great fit for our friendly team.
✨Tip Number 3
Flexibility is key! Since the shifts can vary, let us know you’re up for early mornings, late evenings, and weekends. Showing that you’re adaptable will definitely work in your favour.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy, and you won’t need a CV. Just follow the prompts, and you’ll be one step closer to joining our awesome team at Co-op.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and teamwork.
Highlight Relevant Experience: Even if you don’t have direct experience in retail, think about any roles where you’ve provided great service or worked in a team. Share those experiences with us to show how you can contribute to our friendly environment.
Keep It Simple: Our application process is straightforward, so keep your answers clear and concise. Focus on what makes you a great fit for the Customer Team Member role and how you can help us make our customers’ days better.
Apply Online: Remember, you can apply directly through our website using your mobile device—no CV needed! It’s quick and easy, so why not get started today? We can’t wait to hear from you!
How to prepare for a job interview at Co-op Group
✨Know the Company Values
Before your interview, take some time to understand Co-op's values and mission. They focus on fairness and community, so think about how you can demonstrate your alignment with these principles during the conversation.
✨Showcase Your People Skills
As a Customer Team Member, you'll need great people skills. Prepare examples of how you've successfully interacted with customers or resolved conflicts in the past. This will show that you genuinely care about customer service.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability openly. Highlight your flexibility and willingness to adapt to different working hours, as this is crucial for the position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle change. Think of specific scenarios where you've had to adapt quickly or support a team member, and be ready to share those experiences.
