Customer Team Member

Location: 112-114 Lochleven Road, Lochore, KY5 8DA

Pay: £16.80 per hour including night shift premium

Contract: 39 hours per week + regular overtime, Permanent contract, Full time

Working pattern: Night shift to cover between 10pm and 6am, to be discussed at interview.

Role includes working in our in-store bakery. Full, paid training provided.

You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.

Benefits:

• 31 days holiday
• A pension with up to 10% Co-op contribution
• Access to virtual healthcare services for you and your family
• 30% discount on all Co-op products in our stores

Role Overview:

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

What you’ll do:

• Friendly and thoughtful service – you’ll put customers first in everything you do: respond to queries, champion Co-op products and Membership, work in our in-store bakery and do all you can to deliver a great shopping experience.
• Work together to make everyone’s day better – support your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community – get involved in all kinds of activities and events!

This job would suit people who have:

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro-rata for part-time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace:

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

Application Process:

As part of the application process for this job, you’ll need to complete two online assessments. It will take about 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.