Customer Team Member

Location: 41 Market Street, Ulverston, LA12 7LS

Pay: £12.60 per hour

Contract: 18 hours per week + regular overtime, Permanent contract, Part time

Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided.

We are looking for Customer Team Members to join our team at Co-op. When you join Co-op, you will get amazing benefits including:

• 31 days holiday
• A pension with up to 10% Co-op contribution
• Access to virtual healthcare services for you and your family
• A 30% discount on all Co-op products in our stores

As a Customer Team Member, you will be part of a friendly team that is dedicated to helping our customers. You will provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

Responsibilities:

• Friendly and thoughtful service - putting customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience.
• Work together to make everyone’s day better - supporting your store colleagues to solve problems for customers and members.
• Make sure the store is safe and legal - keep the shelves stocked and ensure prices, dates, and temperatures are all as they should be.
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together.
• Support your local community - get involved in all kinds of activities and events.

Qualifications / What this job would suit:

• A genuine care for the needs of customers and members.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• A positive approach to change and problem solving.
• The flexibility to work a range of different shifts.

Benefits:

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream - a money management app giving you access to a percentage of your pay as you earn it.
• 31 days of holiday (including bank holidays, pro rata for part time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Full, paid training and dedicated support for your personal development and career progression.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle-to-work scheme.

Inclusive workplace:

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We are also part of the Disability Confident scheme, meaning we will always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We will ask whether you would like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we will ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.