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- Tasks: Deliver friendly service, support colleagues, and ensure a great shopping experience for customers.
- Company: Join the Co-op team in a vibrant community-focused environment.
- Benefits: Enjoy discounts, a pension scheme, and access to virtual healthcare services.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Great people skills and a genuine care for customer needs.
- Other info: Flexible shifts with full training and career progression opportunities.
Overview
Customer Team Member
Location: The former Abbey Hotel Station Road, Dunscroft, DN7 4JS
Pay: £12.60 per hour
Contract: 14 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.
We\’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you\\\’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you\\\’ll be part of a friendly team that\\\’s dedicated to helping our customers. We\\\’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we\\\’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You\\\’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you\\\’ll do
- Friendly and thoughtful service – you\\\’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone\\\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events
What this job would suit
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream- a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We\\\’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We\\\’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we\\\’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
As part of the application process for this job, you\\\’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Member employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your personal values align with theirs. It’s all about making that connection!
✨Tip Number 2
Practice your people skills! Think of examples where you've provided great customer service or solved problems. We want to see that you genuinely care about customers and colleagues.
✨Tip Number 3
Be flexible and open-minded during the interview. They’re looking for someone who can adapt to different shifts and changes, so show them you’re ready to roll with it!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy, and you won’t need a CV. Just use your mobile device and get started on your journey with us at Co-op!
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and teamwork.
Highlight Your Skills: Make sure to mention any relevant experience or skills that relate to the role. Whether it’s your knack for problem-solving or your ability to connect with customers, we want to know what makes you a great fit!
Keep It Simple: Since you can apply using your mobile device and no CV is needed, keep your application straightforward and to the point. Focus on what matters most and make it easy for us to see why you’d be a fantastic addition to our team.
Check Your Availability: Remember to think about your availability for varied shifts. We’re looking for flexibility, so if you can work early mornings, late evenings, or weekends, make sure to mention that in your application!
How to prepare for a job interview at Co-op Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. Understanding what they stand for will help you align your answers with their ethos, showing that you're a great fit for the team.
✨Showcase Your People Skills
As a Customer Team Member, your ability to connect with customers is key. Prepare examples of how you've successfully interacted with customers in the past, highlighting your friendly and thoughtful service approach.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability openly. Show that you're flexible and willing to adapt to different working hours, which is crucial for this position.
✨Engage with Community Involvement
Co-op values community support, so think about ways you've contributed to your local community or how you would like to get involved. Sharing these experiences can demonstrate your commitment to making a positive impact.
