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For Companies At a Glance
- Tasks: Deliver friendly service, support customers, and keep the store running smoothly.
- Company: Join Co-op, a fresh and innovative retail concept focused on food-to-go.
- Benefits: Enjoy 30% discount, flexible shifts, and full training for career growth.
- Why this job: Be part of a team that values community and customer care.
- Qualifications: Great people skills and a positive attitude towards change.
- Other info: Inclusive workplace with opportunities for everyone to thrive.
Overview
Customer Team Member at Co-op
Location: 244 Stockport Road Timperley, Altrincham, WA15 7UN
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (10:15pm store closing) and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed)
You must be aged 18 or over to apply for this role as it may involve working before 6am or after 10pm, or some other business-related needs.
What you’ll do
- Friendly and thoughtful service — put customers first in everything you do: respond to queries, champion Co-op products and Membership, and help deliver a great shopping experience
- Collaborate with store colleagues to solve problems for customers and members
- Keep the store safe and legal — stock shelves and ensure prices, dates, and temperatures are correct
- Help introduce new products and services — make changes feel natural and share experiences with colleagues
- Support your local community — get involved in activities and events
Qualifications and skills
- A genuine care for the needs of customers and members
- Great people skills and ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- Flexibility to work a range of different shifts
Benefits
- 31 days holiday (including bank holidays, pro rata for part-time colleagues)
- Pension with up to 10% employer contributions
- Access to virtual healthcare services for you and your family
- 30% discount on all Co-op products in-store
- Discounts on other brands (10%)
- Stream — a money management app with access to a portion of pay as you earn it
- Full, paid training and career development support
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to a workplace where colleagues belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need adjustments during the recruitment process, we’ll support you.
Recruitment process
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Notes
Please apply via mobile device; no CV required where stated.
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Customer Team Member employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your personal values align with theirs, making you a standout candidate!
✨Tip Number 2
Practice your people skills! Since this role is all about friendly service, think of examples where you've gone above and beyond for customers or colleagues. Share these stories during your chat!
✨Tip Number 3
Be flexible and open-minded about shift patterns. Highlight your willingness to work varied hours, as this shows you're ready to jump in and help out whenever needed!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy, and you won’t need a CV. Just follow the prompts, and you’ll be on your way to joining the Co-op team in no time!
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Keep it Simple: When filling out your application, keep your answers straightforward and to the point. We want to see your personality shine through, so don’t overthink it!
Show Your Customer Focus: Make sure to highlight any experience you have in customer service. We love candidates who genuinely care about making customers' days better, so share examples of how you've done this before.
Be Flexible: Since the role involves varied shifts, let us know about your availability. Being open to different working hours shows that you're adaptable and ready to jump in when needed!
Apply Through Our Website: Remember, you can apply directly through our website without needing a CV! It’s quick and easy, so why not give it a go? We can’t wait to hear from you!
How to prepare for a job interview at Co-op Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. Understanding their focus on community and customer service will help you align your answers with what they’re looking for.
✨Showcase Your People Skills
As a Customer Team Member, great people skills are essential. Prepare examples of how you've successfully interacted with customers or resolved conflicts in the past. This will demonstrate your ability to build positive relationships.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability openly. Highlight your flexibility and willingness to adapt to different working hours, as this is a key aspect of the job.
✨Engage with the Community
Co-op values community involvement, so think about ways you’ve contributed to your local area or how you would support community activities. Sharing these experiences can show your commitment to the role and the brand.
