Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide friendly service, support colleagues, and keep the store running smoothly.
- Company: Join Co-op, a community-focused retailer with a long history of fairness.
- Benefits: Enjoy 30% off products, 31 days holiday, and a pension scheme with up to 10% contributions.
- Why this job: Be part of a supportive team making a real difference in your community.
- Qualifications: Great people skills and a positive attitude towards change and problem-solving.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
Customer Team Member
Location: Glave Hill Court; Townhead Road Dalston, Carlisle, CA5 7QS
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (5.45am opening), afternoons, late evenings (10.15pm closing) and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.
When you join Co‑op, you\’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.
As a Customer Team Member, you\’ll be part of a friendly team that\’s dedicated to helping our customers. We\’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stacking shelves and cleaning up spillages.
At Co‑op, we do things a different way. For over 175 years we\’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You\’ll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
- Friendly and thoughtful service – you\’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co‑op?
- 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream- a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle‑to‑work scheme
Building an inclusive workplace
We\’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We\’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we\’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you\’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
#J-18808-Ljbffr
Customer Team Member employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Get to know the Co-op values! When you’re chatting with the team during your interview, show that you understand what makes Co-op special. It’s all about community and fairness, so sprinkle in some examples of how you’ve contributed to your own community.
✨Tip Number 2
Practice your people skills! As a Customer Team Member, you’ll be interacting with customers all day. Try role-playing with a friend or family member to get comfortable with common customer scenarios. The more relaxed you are, the better you’ll come across!
✨Tip Number 3
Be flexible and open-minded! The job involves varied shifts and tasks, so during your interview, highlight your adaptability. Share stories where you’ve successfully handled change or tackled unexpected challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts and make sure to showcase your personality. We want to see the real you!
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for helping customers.
Highlight Your People Skills: As a Customer Team Member, great people skills are key. Make sure to mention any experiences where you've built positive relationships with customers or colleagues. We love to see teamwork in action!
Flexibility is Key: Since the role involves varied shifts, it’s important to show that you’re flexible. Mention your availability and willingness to work different hours, including early mornings and late evenings.
Apply Through Our Website: Remember, applying is super easy! Just head over to our website and fill out the application on your mobile device. No CV needed, just a few quick questions and you’re good to go!
How to prepare for a job interview at Co-op Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. They focus on fairness and community, so think about how you can demonstrate your alignment with these principles during the interview.
✨Showcase Your People Skills
As a Customer Team Member, you'll be interacting with customers and colleagues regularly. Prepare examples of how you've successfully built relationships or resolved conflicts in the past. This will show that you have the great people skills they're looking for.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability. Think about how you can accommodate early mornings, late evenings, and weekends, and express your willingness to be flexible during the interview.
✨Highlight Your Problem-Solving Abilities
Co-op values a positive approach to change and problem-solving. Come up with a couple of scenarios where you've tackled challenges effectively. This will demonstrate your proactive attitude and readiness to support both customers and colleagues.
