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- Tasks: Deliver friendly service, support customers, and keep the store running smoothly.
- Company: Join the Co-operative Food team in a vibrant community-focused environment.
- Benefits: Enjoy 30% off in-store products, flexible shifts, and a pension scheme.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Great people skills and a positive attitude towards change.
- Other info: Full training provided and opportunities for personal development.
Customer Team Member
Location: 7 De Freville House High Street, Great Shelford, CB22 5FU
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: 2pm to 10pm including weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
We\’re looking for Customer Team Members to join our team at Co-op.
Benefits
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- 30% discount on all Co-op products in our stores
What you\’ll do
- Friendly and thoughtful service – put customers first: responding to queries, championing Co-op products and Membership, delivering a great shopping experience
- Work together to make everyone\’s day better – support your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates, and temperatures are correct
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events
This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream – a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We\’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We\’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we\’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you\’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Member employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your personal values align with theirs. It’s all about making that connection!
✨Tip Number 2
Practice your people skills! Think of examples where you've gone above and beyond for customers or colleagues. Being able to share these stories will really help you stand out.
✨Tip Number 3
Be flexible with your availability. Since the role involves varied shifts, showing that you can adapt to different schedules will make you a more attractive candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy, and you won’t need a CV. Just be yourself and let your personality shine through in the application process.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Keep it Friendly: When filling out your application, remember to keep your tone friendly and approachable. We want to see your personality shine through, so don’t be afraid to show us how you’d connect with customers!
Highlight Your People Skills: Make sure to mention any experience you have in building relationships with customers or colleagues. We love team players, so share examples of how you've worked together to solve problems or improve experiences.
Be Flexible: Since the role involves varied shifts, let us know about your flexibility in working different hours. If you’re open to late evenings and weekends, make that clear in your application!
Apply Through Our Website: We encourage you to apply directly through our website for a smooth process. It’s quick and easy, and you won’t need a CV! Just follow the prompts and let us know why you’d be a great fit for the Customer Team Member role.
How to prepare for a job interview at Co-op Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with the Co-op's values and mission. Understanding their commitment to community and customer service will help you align your answers with what they stand for.
✨Showcase Your People Skills
As a Customer Team Member, great people skills are essential. Prepare examples of how you've successfully interacted with customers or colleagues in the past. This will demonstrate your ability to build positive relationships, which is key for this role.
✨Be Ready for Shift Flexibility
Since the job involves varied shifts, be prepared to discuss your availability openly. Highlight your flexibility and willingness to work different hours, including weekends and late evenings, as this will show you're committed to the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle change. Think of specific scenarios where you've had to adapt or resolve issues, and be ready to share these experiences during the interview.
