Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver friendly service, support customers, and keep the store running smoothly.
- Company: Join Co-op, a community-focused retailer with a commitment to inclusivity.
- Benefits: Enjoy discounts, flexible shifts, paid training, and a supportive work environment.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Great people skills and a positive attitude towards change.
- Other info: Flexible hours, career progression opportunities, and a diverse workplace.
Overview
Customer Team Member
Location: Derwent Street Chopwell, Newcastle Upon Tyne, NE17 7HS
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
We\’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you\’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you\’ll be part of a friendly team that\’s dedicated to helping our customers. We\’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we\’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You\’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you\’ll do
- Friendly and thoughtful service – you\’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events
This job would suit people who
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream- a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We\’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We\’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we\’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
As part of the application process for this job, you\’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
#J-18808-Ljbffr
Customer Team Member employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your own values align with theirs, making you a standout candidate!
✨Tip Number 2
Practice your people skills! Since this role is all about friendly service, think of examples where you've gone above and beyond for customers or colleagues.
✨Tip Number 3
Be flexible and open-minded during the interview. They’re looking for someone who can adapt to different shifts and changes, so show them you’re ready for anything!
✨Tip Number 4
Don’t forget to apply through our website! It’s quick and easy, and you won’t need a CV. Plus, it shows you’re tech-savvy and ready to jump in!
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Keep it Friendly: When you're filling out your application, remember to keep your tone friendly and approachable. We want to see your personality shine through, so don’t be afraid to show us how you’d connect with customers!
Highlight Your People Skills: Make sure to mention any experience you have in customer service or teamwork. We love seeing how you’ve built positive relationships in the past, as that’s a big part of what we do at StudySmarter.
Be Flexible: Since the role involves varied shifts, let us know about your availability. Being open about your flexibility shows us you’re ready to jump in and help out wherever needed!
Apply Through Our Website: Remember, you can apply directly through our website without needing a CV! It’s super easy, so take a moment to fill out the application and join our team at StudySmarter.
How to prepare for a job interview at Co-op Group
✨Know the Company
Before your interview, take some time to research Co-op and its values. Understand their commitment to customer service and community involvement. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Team Member, great people skills are essential. Prepare examples from your past experiences where you've successfully interacted with customers or resolved issues. Highlight your ability to build positive relationships, as this is key to delivering a fantastic shopping experience.
✨Be Ready for Flexibility
Since the role involves varied shifts, be prepared to discuss your availability openly. Show that you're flexible and willing to adapt to different working hours. This demonstrates your commitment to supporting the team and meeting customer needs.
✨Embrace Change and Problem Solving
Co-op values a positive approach to change. Think of instances where you've successfully adapted to new situations or solved problems creatively. Share these stories during your interview to illustrate your proactive mindset and readiness to contribute to the team's success.
