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- Tasks: Deliver friendly service, support colleagues, and ensure a great shopping experience.
- Company: Join the Co-operative Food, a community-focused retailer.
- Benefits: Enjoy discounts, a pension scheme, and 31 days of holiday.
- Why this job: Make a positive impact in your community while gaining valuable experience.
- Qualifications: Great people skills and a genuine care for customers.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
Customer Team Member
Location: Unit 1 Peters Village Centre Tolhurst Close, Wouldham, Rochester, ME1 3AP
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (7am opening), afternoons, late evenings (11pm closing) and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.
We\’re looking for Customer Team Members to join our team at Co‑op.
When you join Co‑op, you\’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.
As a Customer Team Member, you\’ll be part of a friendly team that\’s dedicated to helping our customers. We\’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.
At Co‑op, we do things a different way. For over 175 years we\’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You\’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co‑op?
- 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream – a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle‑to‑work scheme
Building an inclusive workplace
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity‑inclusion
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Member employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Get to know the Co-op values and culture! When you walk into that interview, show us how your personal values align with what we stand for. It’s all about putting customers first and being part of a team that cares.
✨Tip Number 2
Practice your people skills! We want to see how you interact with others, so think of examples where you've gone above and beyond for customers or colleagues. A friendly attitude goes a long way!
✨Tip Number 3
Be ready to talk about flexibility! With varied shifts, we need team members who can adapt. Share your experiences of working different hours or handling unexpected changes in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy, and you won’t even need a CV. Just follow the steps, complete the online assessments, and you’re on your way to joining our team!
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your genuine care for customers and your positive attitude.
Highlight Your People Skills: Since this role is all about building relationships, make sure to mention any experiences where you've successfully interacted with customers or worked in a team. We love seeing how you connect with others!
Flexibility is Key: We’re looking for someone who can adapt to different shifts and changes. In your application, share examples of how you’ve been flexible in previous roles or situations. It’ll show us you’re ready for anything!
Apply Through Our Website: Remember, you can apply directly through our website without needing a CV! It’s quick and easy, so take advantage of that and get your application in today!
How to prepare for a job interview at Co-op Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with the Co-op's values and mission. Understanding their commitment to community and customer service will help you align your answers with what they stand for.
✨Showcase Your People Skills
As a Customer Team Member, great people skills are essential. Prepare examples of how you've built positive relationships in previous roles or experiences. Think about times when you went above and beyond for a customer or colleague.
✨Be Ready for Flexibility Questions
Since the role involves varied shifts, be prepared to discuss your availability and flexibility. Highlight any past experiences where you adapted to changing schedules or worked different hours, showing that you're ready to meet the store's needs.
✨Demonstrate Problem-Solving Abilities
The interviewers will likely ask about how you handle challenges. Prepare a couple of scenarios where you successfully solved a problem, especially in a customer service context. This will show your proactive approach and ability to think on your feet.
