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- Tasks: Provide friendly service, support colleagues, and keep the store running smoothly.
- Company: Join Co-op, a community-focused retailer with a long history of fairness.
- Benefits: Enjoy 30% off products, 31 days holiday, and a pension scheme with up to 10% contributions.
- Why this job: Be part of a supportive team making a real difference in your community.
- Qualifications: Great people skills and a positive attitude towards change.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
Overview
Customer Team Member
Location: The Seaview, Ashley Road, Upper Parkstone, Poole, BH14 0AW
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include working in our in-store bakery.
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We\\\’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you\\\’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you\\\’ll be part of a friendly team that\\\’s dedicated to helping our customers. We\\\’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we\\\’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You\\\’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you\\\’ll do
- Friendly and thoughtful service – you\\\’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience
- Work together to make everyone\\\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events
Requirements / Suitable For
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Benefits
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream- a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\\\’re also part of the Disability Confident scheme, meaning we\\\’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We\\\’ll ask whether you\\\’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we\\\’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you\\\’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Assistant employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Get to know the Co-op values! When you walk into that interview, show us you understand what we stand for. Talk about how you can contribute to our community-focused approach and how you can make customers' days better.
✨Tip Number 2
Practice your people skills! We want to see how you interact with others. Try role-playing common customer scenarios with a friend or family member to boost your confidence and showcase your friendly nature.
✨Tip Number 3
Be flexible and open-minded! We love team members who can adapt to different shifts and tasks. During your interview, share examples of how you've successfully handled changes in previous roles or situations.
✨Tip Number 4
Apply through our website! It’s super easy and you won’t need a CV. Plus, it shows us you're keen on joining the Co-op family. Don’t miss out on this opportunity to be part of something special!
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for helping customers.
Highlight Your Skills: Make sure to mention any relevant experience or skills that relate to customer service. Whether it’s working in a team or handling queries, we love to see how you can contribute to our friendly atmosphere.
Keep It Simple: Since you can apply using your mobile device without a CV, keep your answers clear and concise. Focus on what makes you a great fit for the Customer Team Member role and why you want to join us at Co-op.
Check Your Availability: Remember to think about your availability for varied shifts, including early mornings and weekends. Being flexible is key, so let us know when you can work to help us find the best fit for you!
How to prepare for a job interview at Co-op Group
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. They focus on fairness and community, so think about how you can demonstrate your alignment with these principles during the conversation.
✨Showcase Your People Skills
As a Customer Assistant, you'll be interacting with customers and colleagues regularly. Prepare examples of how you've successfully built relationships or resolved conflicts in the past. This will show that you have the great people skills they're looking for.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability openly. Highlight your flexibility and willingness to work early mornings, late evenings, and weekends, as this is crucial for the position.
✨Emphasise Your Problem-Solving Skills
Co-op values a positive approach to change and problem-solving. Think of specific instances where you've tackled challenges effectively, whether in a previous job or in everyday situations. This will help you stand out as a proactive candidate.
