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- Tasks: Lead your team to deliver amazing customer service and manage daily store operations.
- Company: Join Co-op, a community-focused organisation that values its members.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 10% pension contributions.
- Why this job: Step into leadership and make a real difference in your community.
- Qualifications: Passion for people and leadership; retail experience is a bonus but not essential.
- Other info: Full training provided with excellent career development opportunities.
The predicted salary is between 13 - 16 £ per hour.
Location: High street, Crickhowell, NP8 1BW
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store – see below for more benefits
You must be aged 18+ to authorise age-related sales.
Join us as a Customer Team Leader and take the next step toward managing your own store.
What you’ll do:
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you’ll bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co‑op?
At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. When you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, powered by purpose.
You’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life’s big moments
We welcome everyone
We’re building diverse and inclusive teams that reflect the communities we serve. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
Application process:
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15–20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Brynmawr employer: Co-op Group
Contact Detail:
Co-op Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Brynmawr
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your passion for people and leadership aligns with what they stand for. It’s all about connecting with their mission!
✨Tip Number 2
Practice your responses to common interview questions, especially those related to team management and customer service. We want you to feel confident and ready to showcase your skills in motivating and supporting a team.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewers! Asking about team dynamics or community engagement shows you’re genuinely interested in the role and how you can contribute.
✨Tip Number 4
Apply through our website for a smooth process! Completing the online assessments directly will help you get noticed without needing a CV. Plus, it’s quick and easy from your mobile!
We think you need these skills to ace Customer Team Leader in Brynmawr
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for people and leadership.
Read the Job Description: Make sure you understand what we're looking for in a Customer Team Leader. Tailor your answers to highlight how your skills and experiences align with the role – it’ll make a big difference!
Take Your Time with Assessments: The online assessments are your chance to showcase your abilities. Don’t rush through them; take your time to think about your answers and give us your best shot!
Apply Through Our Website: We’ve made it super easy to apply directly from your mobile. Just head over to our website, complete the assessments, and you’re on your way to joining our team!
How to prepare for a job interview at Co-op Group
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader involves. Familiarise yourself with the responsibilities like leading the team, motivating staff, and managing store operations. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your People Skills
As a Customer Team Leader, you'll need to motivate and support your team. Be ready to share examples of how you've successfully worked with others in the past. Whether it's coaching a colleague or resolving a conflict, demonstrating your people skills will set you apart.
✨Prepare for Flexibility Questions
Since the job involves varied shifts, be prepared to discuss your availability and flexibility. Think about how you can manage different working hours and still maintain a positive attitude. Showing that you're adaptable will resonate well with the interviewers.
✨Engage with Co-op's Values
Co-op is all about community and member engagement. Research their values and think about how you can contribute to these goals. During the interview, mention specific ways you can champion Co-op’s mission and enhance community involvement, which will demonstrate your alignment with their ethos.
