Customer Team Leader in Ashford

Location: Main Road, Ashford, TN25 6JA.

Pay: £13.99 per hour.

Contract: 25‑39 hours per week + regular overtime, permanent part‑time and full time.

Working pattern: varied shifts including early mornings (5.45am opening), afternoons, late evenings (10pm closing) and weekends, to be discussed at interview.

Duties include working on our Post Office Counter. Full, paid training provided.

You must be aged 18 or over to be a customer team leader at Co‑op, as you’ll need to authorise age‑related sales.

We’re looking for Customer Team Leaders to join our team at Co‑op. When you join Co‑op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:

• 36 days holiday
• A pension with up to 10% Co‑op contribution
• Access to virtual healthcare services for you and your family
• 30% discount on all Co‑op products in our stores

What you’ll do:

• Provide friendly and thoughtful service every day, supporting tasks on the post office counter, often taking ownership for managing the store and handling challenging situations.
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
• Ensure that the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to enhance the shopping experience for our customers.
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services in your store, working closely with your team to implement change and encourage open and honest feedback.
• Build relationships and engage with your local community, supporting your Store Manager with the delivery of the local Co‑op community plan.

This job would suit people who have:

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team while being active on the shop floor.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• A desire to learn, grow and develop your leadership skills.
• The flexibility to work a range of different shifts.

Why Co‑op?

• Full, paid training and dedicated support for your personal development and career progression.
• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Stream – a money‑management app giving you access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Building an inclusive workplace:

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.