Customer Team Leader in Arnold

Location: The Co-operative Food, 140 Sneinton Dale, Nottingham, NG2 4HJ

Pay: £13.99 per hour

Contract: 25 hours per week + regular overtime, permanent, part time

Working pattern: 6am-2pm and 2pm-10pm, including weekends, to be discussed at interview

Full, paid training provided

You must be aged 18 or over to be a customer team leader at Co-op, as you will need to authorise age-related sales.

We are looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you will get dedicated support to help you grow your career, as well as amazing benefits including:

• 36 days holiday
• A pension with up to 10% Co-op contribution
• Access to virtual healthcare services for you and your family
• A 30% discount on all Co-op products in our stores

As a Customer Team Leader, you will be part of a friendly team that is dedicated to helping our customers. You will help lead the store team — coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we have been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You will get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you will do:

• Friendly and thoughtful service – you will give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they are not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have:

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money-management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro-rated for part-time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace:

We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We are proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we will support you.

As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.