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- Tasks: Lead a team in a fast-paced Co-op store, ensuring great service and efficient operations.
- Company: Join the Co-op, a community-focused organisation that values its members.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 36 days holiday.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 13 - 16 £ per hour.
Location: Linburn Road, Dunfermline, KY11 4UH
Pay: £13.99 per hour
Contract: 20 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (5:30am store opening), afternoons, late evenings (10pm store closing) and alternating weekends, to be discussed at interview
30% colleague member discount in store – see below for more benefits
You must be aged 18+ to authorise age-related sales.
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers.
Why this job matters
You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you’ll do
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you’ll bring
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life’s big moments
A place you’ll belong
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15-20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Townhill employer: Co-op Digital
Contact Detail:
Co-op Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Townhill
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This will help you connect with the team and show that you're genuinely interested in being part of the community-focused movement.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it was just in a casual setting. This will help you shine when discussing your passion for people and leadership.
✨Tip Number 3
Be ready to talk about flexibility. The role involves varied shifts, so share any experiences where you've adapted to changing circumstances or worked different hours. It shows you're up for the challenge!
✨Tip Number 4
Apply through our website! It’s super easy and you won’t need a CV. Just complete the assessments on your mobile, and you’ll be one step closer to joining the Co-op family.
We think you need these skills to ace Customer Team Leader in Townhill
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for people and leadership.
Highlight Relevant Skills: Even if you don’t have direct experience, think about any skills that relate to retail or team management. We love seeing how your unique background can contribute to our community-focused mission.
Take Your Time with Assessments: The online assessments are a chance for us to get to know you better. Make sure you read the questions carefully and take your time to answer thoughtfully – it’s all part of the process!
Apply Through Our Website: We’ve made it super easy to apply directly from your mobile! Just head over to our website, complete the assessments, and you’re on your way to joining our Co-op family.
How to prepare for a job interview at Co-op Digital
✨Know the Co-op Values
Before your interview, take some time to understand the core values of Co-op. They focus on community, inclusivity, and member ownership. Being able to discuss how these values resonate with you will show that you're not just looking for a job, but that you genuinely want to be part of their mission.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Think of specific examples from your past experiences where you've successfully led a team or helped someone improve. This will demonstrate your capability to manage and inspire others in a fast-paced environment.
✨Be Ready for Shift Discussions
Since the role involves varied shifts, be prepared to discuss your availability openly. Show flexibility and willingness to adapt to different working hours, including early mornings and late evenings. This will highlight your commitment to the role and the team.
✨Engage with Community Focus
Co-op places a strong emphasis on community engagement. Come prepared with ideas on how you could contribute to local initiatives or enhance customer relationships. This shows that you’re proactive and ready to champion Co-op’s community-driven approach.
