At a Glance
- Tasks: Support families in arranging meaningful farewells with care and professionalism.
- Company: Join Co-op, a community-focused organisation that values its members.
- Benefits: Enjoy competitive pay, discounts, holidays, and career development opportunities.
- Other info: Full training provided; diverse and inclusive workplace.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Good communication skills, empathy, and a willingness to learn.
The predicted salary is between 13.47 - 13.47 £ per hour.
£13.47 per hour plus benefits
Part time 20 hours per week, Monday to Friday 10:00am - 2:00pm. Pattern to change in line with the needs of the business. Occasional full time. Availability must be between 9am and 5pm. South Shields, NE33 4LZ, covering Jarrow, Hebburn and Boldon.
Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ depending on the role applied for.
Typical duties include but are not limited to:
- Preparation, transportation, and personal care of the deceased to be carried out with professionalism, dignity, respect and adherence to health and safety standards.
- Build and maintain positive relationships with clients and the community.
- Support our clients both in person and over the phone, arranging family visits and answering client questions.
- Ensure that the funeral home —both inside and out—is always clean, safe, and welcoming.
- Work with different digital systems and devices (computers, tablets, smartphone applications) to accurately manage client documentation, funeral arrangements and invoicing.
- Update client management applications, entering accurate and timely information to ensure records are kept up to date at all times.
What you'll bring:
- Good communication skills, with the ability to clearly communicate with clients and colleagues both in writing and verbally.
- The ability to confidently work with numbers and do basic calculations such as cash handling, working out discounts, simple data entry and invoicing.
- A keen eye for detail and accuracy, making sure regulatory policies and processes are always adhered to.
- Good IT skills, with the ability to use a range of technology devices and systems.
- A passion for delivering great service and building relationships.
- High levels of empathy, discretion and care.
- The ability to carry out the physical elements of the role, such as moving coffins in preparation for family viewings.
Why Co-op?
- 30% off Co-op branded products and 10% off other brands in our food stores all year-round.
- 23 days holidays (pro rata, rising with service).
- A pension with up to 10% employer contributions.
- Access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day.
- Access to virtual GP and free eye tests.
- Endless career development opportunities including apprenticeships.
- Friendly, supportive team and the knowledge that you make a huge difference to your community.
A place you’ll belong:
We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process.
Mobile Funeral Arranger in South Shields employer: Co-op Digital
Co-op Digital is an excellent employer, offering a supportive and compassionate work environment for Funeral Arrangers in Northampton. With a focus on employee growth, the company provides full training, competitive pension plans, and staff discounts, ensuring that team members feel valued and empowered in their roles. The part-time schedule allows for a healthy work-life balance while contributing to meaningful community support.
