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- Tasks: Lead a team in a fast-paced store, ensuring great service and smooth operations.
- Company: Join the Co-operative Food, a community-focused retailer.
- Benefits: Earn £18.65 per hour, enjoy 30% discount, and flexible pay access.
- Why this job: Make a real impact in your community while developing leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Full training provided, with excellent career growth opportunities.
The predicted salary is between 13 - 16 £ per hour.
Location: The Co-operative Food, Hillside, Brae, Shetland, ZE2 9QG
Pay: £18.65 per hour includes night shift premium. Plus support with travel allowance
Contract: 32-39 hours per week + regular overtime, permanent, full time
Working pattern: Night shift to cover the hours between 10pm and 6am, Monday to Saturday
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age-related sales.
As a Customer Team Leader, you’ll lead a small team in a fast-paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever your shift brings, you'll play a key role in making life easier for our customers.
Why this job matters:
You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co‑op membership, helping to drive the growth of our unique business.
What you’ll do:
- Own the day‑to‑day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co‑op through community engagement and membership growth
What you’ll bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co‑op?
- Full training and career development resources
- 30% discount on Co‑op products in store
- Flexible access to you pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro‑rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market‑leading policies to help you through life's big moments
- Support with travel allowance to and from the Brae store
A place you’ll belong: We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader in Hillside employer: Co-op Digital
Contact Detail:
Co-op Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Hillside
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your passion for people and leadership aligns with what they stand for. It’ll help you connect better with the team during your chat!
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it’s just in a casual setting. Being able to share these experiences will make you stand out as a candidate.
✨Tip Number 3
Don’t forget to highlight your community engagement! The Co-op loves candidates who are involved in their local area, so share any relevant experiences that show your commitment to making a difference.
✨Tip Number 4
Apply through our website for a smooth process! You won’t need a CV, just complete the assessments on your mobile. It’s quick and easy, and we’re here to support you every step of the way!
We think you need these skills to ace Customer Team Leader in Hillside
Some tips for your application 🫡
Keep it Simple: When filling out your application, don’t overthink it! Just be yourself and let your personality shine through. We want to see the real you, so keep it straightforward and genuine.
Show Your Passion: Make sure to highlight your love for people and leadership in your application. We’re all about community and connection, so share any experiences that showcase your enthusiasm for helping others.
Be Ready for Assessments: Remember, you’ll need to complete two online assessments as part of your application. Take a deep breath, find a quiet spot, and give it your best shot – it’s all about showing us what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and you won’t need a CV! Just follow the prompts and let’s get you on board with the Co-op family.
How to prepare for a job interview at Co-op Digital
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with the Co-op's values and mission. Understanding what drives the company will help you align your answers with their goals, showing that you're not just looking for any job, but that you're genuinely interested in being part of their community-focused team.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Think of specific examples from your past experiences where you've successfully led a group or resolved conflicts. Be ready to discuss how you can inspire others and maintain a positive atmosphere on the shop floor.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle certain situations, like managing stock levels during a busy shift or dealing with a dissatisfied customer. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the role and the company. Ask about team dynamics, training opportunities, or how the Co-op engages with the local community. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
