Funeral Arranger

Please make sure that you can reliably commute to this location.

Benefits:

• Holidays starting from 31 days holiday per year (includes bank holidays)
• 30% off Co-op branded products in our food stores
• Pension with up to 10% employer contributions
• Wagestream – a money management app that gives you access to a percentage of your pay as you earn it
• Services to support your physical, mental and financial wellbeing
• Flexibility – we’ll aim to find a working pattern that fits your life
• Endless career development opportunities including apprenticeships

Part time 18.75 hours per week, Wednesday 12.45-5pm, Thursday and Friday 9-5pm

At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones. You don’t need previous experience as we provide full training and ongoing support so you’ll have all the tools you need for your new role. You’ll also benefit from a competitive salary, an excellent pension scheme, and discounts on a range of Co-op products and services. Find the kind of job satisfaction you didn’t think was possible. Apply today.

What you’ll do:

• As a certified funeral arranger, you’ll provide expert guidance and advice to help clients plan the perfect service
• Assist with family visits and answer any queries they have
• Build positive relationships in the local community
• Hold the fort at the funeral home (there will be times when you’ll be the only one in branch)
• Support with manual handling of coffins and the deceased

This role would suit people who have:

• A passion for delivering great customer service and building relationships
• Excellent communication and admin skills plus strong attention to detail to make sure regulatory policies and processes are always adhered to
• High levels of empathy, discretion and care

You’ll get a fantastic benefits package including:

• 30% off Co-op branded products in our food stores all year-round
• 10% off other brands in our food stores all year-round
• Discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)
• A pension with up to 10% employer contributions
• Access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day
• Access to virtual GP and free eye tests
• Endless career development opportunities including apprenticeships
• Friendly, supportive team and the knowledge that you make a huge difference to your community
• Access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it

At Co-op, we’re proud to do things a different way. As one of the world’s largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we’ve had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.

Building an inclusive work environment:

We’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of your application you’ll need to complete an online assessment. It will take you around 20 minutes to complete this test.

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also check your social media activity on platforms like Facebook, Twitter and Instagram.

In this role you’ll work under FCA regulation – we’ll provide you with all the training you need to become a ‘certified colleague’. To make sure you’re eligible to advise clients on ‘pre-need’ funeral plans as a ‘certified colleague’, we’ll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy. Your credit score will not be checked as part of this process.

Any offer of employment made will be conditional upon the completion of pre-employment screening checks.

Success profile:

Helping everyone say their best goodbye. This can be an emotional job. But it’s also an incredibly fulfilling career. At Co-op Funeralcare we’re proud to support our customers at the most difficult time of their lives. Empathy and compassion are key to everything we do, looking after and caring for our clients every step of the way. Our funeral homes are at the heart of their local communities, and our colleagues play a key role in building relationships and making connections to make a difference, in the true spirit of co-operation. You’ll be part of a close-knit team, in which everyone has a voice and feels valued, welcome and included. Everyone can find their place here and build a rewarding career.

• Our past, present and future is all about looking after our clients, with compassion and kindness at the core of everything we do.
• Whatever job you do, you’ll be part of a caring and supporting team.
• We’re proud our business makes a positive impact in our communities.
• Everyone can find their place here, learn and develop new skills and build a career.

Find out about our roles:

A career with Co-op Funeralcare could take you in a number of different directions, including management, embalming or a role in our support functions. You could even progress into another Co-op business area like Retail, Legal Services or Insurance.