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- Tasks: Lead a team in a fast-paced Co-op store, ensuring great service and efficient operations.
- Company: Join the Co-op, a community-focused business owned by its members.
- Benefits: Enjoy a 30% discount, flexible pay access, and up to 10% pension contributions.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Full training provided with excellent career development opportunities.
The predicted salary is between 13 - 16 £ per hour.
Location: 101-102 Cheriton Road, Folkestone, CT20 2QN
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part-time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age-related sales.
As a Customer Team Leader, you’ll lead a small team in a fast-paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you'll play a key role in making life easier for our customers.
Why this job matters:
You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co‑op membership, helping to drive the growth of our unique business.
What you’ll do:
- Own the day‑to‑day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co‑op through community engagement and membership growth
What you’ll bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co‑op?
At Co‑op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We want this to be a place where you can thrive, so you’ll also receive:
- Full training and career development resources
- 30% discount on Co‑op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro‑rata, including)
Customer Team Leader in Folkestone employer: Co-op Digital
Contact Detail:
Co-op Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Folkestone
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This will help you connect with the team and show that you're genuinely interested in being part of the community.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it was just in a casual setting. This will help you stand out as a candidate who can lead by example.
✨Tip Number 3
Be ready to discuss how you can contribute to the store's performance. Whether it's through merchandising or community engagement, having specific ideas will show you're proactive and ready to make an impact.
✨Tip Number 4
Apply through our website for a quick and easy process! No CV needed means you can focus on showcasing your personality and passion for the role during assessments.
We think you need these skills to ace Customer Team Leader in Folkestone
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for customer service and leadership.
Highlight Relevant Experience: Even if you haven’t been a Customer Team Leader before, think about any experience you have in retail or team management. Share those stories with us to show how you can bring value to our team!
Keep It Clear and Concise: Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward answers that get to the point, so we can see how you fit into our Co-op family.
Apply Through Our Website: We’ve made it super easy for you to apply directly from your mobile! Just head over to our website, complete the assessments, and you’re good to go—no CV needed. We can’t wait to hear from you!
How to prepare for a job interview at Co-op Digital
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with the Co-op's values and mission. Understanding what the company stands for will help you align your answers with their ethos, showing that you're not just looking for any job, but that you genuinely want to be part of their community.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Think of specific examples from your past experiences where you've successfully led a group or resolved conflicts. Be ready to discuss how you can inspire others and create a positive work environment.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle certain situations on the shop floor. For instance, how would you deal with an unhappy customer or manage stock discrepancies? Practising these scenarios will help you respond confidently and demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the role and the company. Ask about team dynamics, community engagement initiatives, or opportunities for career development within the Co-op. This shows you're thinking long-term!
