At a Glance
- Tasks: Provide friendly service, restock shelves, and support customers in a dynamic store environment.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 31 days holiday, 30% store discount, and access to virtual healthcare services.
- Why this job: Be part of a supportive team that values your wellbeing and offers career progression.
- Qualifications: Must be 18+, with great people skills and a positive attitude towards change.
- Other info: Flexible shifts available; apply easily via mobile without a CV!
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, support with tasks on the post office counter, and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
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Customer Team Member employer: Co-op Digital
Contact Detail:
Co-op Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. During the interview, you can demonstrate your alignment with their mission of making things fairer for members and communities, which will show that you're genuinely interested in the role.
✨Tip Number 2
Be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing friendly and thoughtful service.
✨Tip Number 3
Show your flexibility and willingness to work varied shifts. Since the role requires early mornings, late evenings, and weekends, expressing your adaptability will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community. If you have any experience or ideas about how to support local events or initiatives, share these during your interview to highlight your commitment to community involvement.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Co-op is looking for in a Customer Team Member. Highlight key responsibilities and required skills that you can relate to your own experiences.
Tailor Your Application: Even though no CV is needed, make sure to tailor your responses in the application form to reflect your customer service skills and ability to work in a team. Use specific examples from your past experiences that demonstrate your suitability for the role.
Complete Online Assessments: Prepare for the two online assessments by ensuring you have a quiet space and enough time to complete them without interruptions. These assessments are crucial, so take them seriously and give your best effort.
Show Enthusiasm: In your application, express your enthusiasm for working at Co-op and your commitment to providing excellent customer service. Mention any personal values that align with Co-op's mission of fairness and community support.
How to prepare for a job interview at Co-op Digital
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations.
✨Demonstrate Team Spirit
Co-op values teamwork highly. Think of instances where you've collaborated with others to solve problems or improve customer experiences, and be ready to discuss these during the interview.
✨Be Flexible and Adaptable
The job requires working varied shifts, so express your willingness to adapt to different schedules. Share any past experiences where you successfully managed changes or unexpected challenges.
✨Highlight Your Community Involvement
Co-op encourages supporting local communities. If you've participated in community events or initiatives, mention these experiences to show your alignment with their values.