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- Tasks: Provide friendly service, restock shelves, and support your team in a dynamic store environment.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience in fairness and support.
- Benefits: Enjoy 31 days holiday, 30% discount on products, and access to virtual healthcare services.
- Why this job: Be part of a supportive team that values your wellbeing and offers personal development opportunities.
- Qualifications: A positive attitude, great people skills, and flexibility for varied shifts are essential.
- Other info: No CV needed; apply easily via your mobile device!
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
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Customer Team Member employer: Co-op Digital
Contact Detail:
Co-op Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing great service.
✨Tip Number 3
Be ready to demonstrate your flexibility in working hours. Since the role involves varied shifts, expressing your willingness to adapt can make a positive impression.
✨Tip Number 4
Engage with the local community before your interview. Mentioning any relevant community involvement can highlight your commitment to Co-op's ethos of supporting local activities.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Co-op is looking for in a Customer Team Member. Pay attention to the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: Even though no CV is needed, make sure to mention any relevant experience or skills in your application. Focus on customer service experience, teamwork, and problem-solving abilities that align with the role.
Show Enthusiasm: Express your genuine interest in working for Co-op and your commitment to providing excellent customer service. Use positive language to convey your enthusiasm for the role and the company’s values.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Make sure you have a quiet space to focus and complete them within the estimated 20 minutes.
How to prepare for a job interview at Co-op Digital
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations.
✨Demonstrate Team Spirit
Co-op values teamwork highly. Think of instances where you've collaborated with others to solve problems or improve customer experiences, and be ready to discuss these during the interview.
✨Be Flexible and Adaptable
The role requires working varied shifts, so express your willingness to adapt to different schedules. Share any past experiences where you successfully managed changes or unexpected challenges.
✨Understand Co-op's Values
Familiarise yourself with Co-op's commitment to community and inclusivity. Be ready to discuss how you can contribute to these values and support local initiatives as part of your role.
