Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide friendly service, restock shelves, and support your team in a vibrant store environment.
- Company: Join the Co-op, a community-focused company with a rich history.
- Benefits: Enjoy 31 days holiday, 30% discount, and a pension scheme with up to 10% employer contributions.
- Why this job: Make a difference in your community while gaining valuable experience and skills.
- Qualifications: Great people skills and a positive attitude towards change and problem-solving.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Overview
Customer Team Member
Location: The Fox & Elm 385 Stroud Road, Tuffley, GL4 0DA
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.
We’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you\’ll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
#J-18808-Ljbffr
Customer Team Member employer: Co-op Digital
Contact Detail:
Co-op Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Get familiar with Co-op's values and mission. When you know what they stand for, you can show how you fit into their culture during the interview. It’s all about connecting your personal values with theirs!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to solve a problem or handle a difficult customer. Being prepared will help you shine in the interview and show that you’re ready to jump in.
✨Tip Number 3
Don’t forget to highlight your flexibility! Since the role involves night shifts and various tasks, showing that you’re adaptable and willing to take on different responsibilities will make you stand out.
✨Tip Number 4
Apply through our website! It’s super easy and you won’t need a CV. Plus, it shows you’re tech-savvy and ready to embrace the modern way of applying for jobs. Let’s get you started on this journey!
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Keep it Simple: When applying, remember that you don’t need a CV! Just focus on filling out the application form clearly and concisely. We want to see your personality shine through!
Show Your Customer Care: Make sure to highlight your genuine care for customers in your application. We’re all about putting customers first, so share any relevant experiences that showcase your people skills.
Be Flexible: Since this role involves working various shifts, let us know about your flexibility in your application. We appreciate candidates who can adapt to different schedules!
Apply Through Our Website: Don’t forget to apply through our website! It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Co-op Digital
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Member at Co-op entails. Familiarise yourself with the key responsibilities like providing friendly service, restocking shelves, and supporting your colleagues. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about customer interaction, be prepared to share examples of how you've built positive relationships in previous jobs or experiences. Think of specific situations where you went above and beyond for a customer or helped a colleague solve a problem. This will demonstrate your great people skills!
✨Embrace Flexibility
The job requires working night shifts, so be ready to discuss your availability and willingness to adapt to different schedules. Highlight any past experiences where you successfully managed flexible working hours, as this shows you're a team player who can handle change.
✨Engage with Co-op's Values
Co-op prides itself on community involvement and fairness. Research their values and think about how they resonate with you. During the interview, mention how you can contribute to these values, whether it's through supporting local events or promoting Co-op products. This will show that you're aligned with their mission!
