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- Tasks: Provide friendly service, support customers, and keep the store running smoothly.
- Company: Join Co-op, a community-focused retailer with a long history of fairness.
- Benefits: Enjoy 30% off products, 31 days holiday, and a pension scheme with up to 10% contributions.
- Why this job: Be part of a supportive team making a real difference in your community.
- Qualifications: Great people skills and a positive attitude towards change are essential.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
Overview
Customer Team Member
Location: Village Stores, The Green, Hatfield Heath, CM22 7EB
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. This role involves working in our in-store bakery
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you\’ll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\’re also part of the Disability Confident scheme, meaning we\’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We\’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Member employer: Co-op Digital
Contact Detail:
Co-op Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your personal values align with theirs, making you a standout candidate!
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for customers. This will help you shine during the interview when they ask about your experience.
✨Tip Number 3
Be ready to discuss your flexibility with shifts. Since the role involves varied hours, showing that you're adaptable and willing to work different times will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Plus, it shows you’re keen on joining the Co-op family right from the start.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for working with customers and being part of our team.
Highlight Your People Skills: Since this role is all about great customer service, make sure to mention any experience you have in dealing with people. Whether it’s in a previous job or just helping out in your community, we love to hear about how you connect with others!
Flexibility is Key: We’re looking for team members who can work varied shifts, so if you have a flexible schedule, shout about it! Let us know when you’re available to work, especially those early mornings and late evenings.
Apply Through Our Website: Remember, applying is super easy! Just hop onto our website and fill out the application on your mobile device. No CV needed, just a few details about yourself and your availability!
How to prepare for a job interview at Co-op Digital
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Member at Co-op entails. Familiarise yourself with the responsibilities like providing friendly service, working in the bakery, and keeping the store safe and legal. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your People Skills
Since this role is all about customer interaction, be ready to demonstrate your great people skills. Think of examples where you've built positive relationships or solved problems for customers. This will highlight your ability to connect with both customers and colleagues, which is key for success in this position.
✨Be Flexible and Open to Change
Co-op values a positive approach to change, so be prepared to discuss how you've adapted to new situations in the past. Whether it’s adjusting to different shifts or introducing new products, showing that you can embrace change will set you apart from other candidates.
✨Engage with Community Spirit
Co-op is all about supporting local communities, so think of ways you've been involved in community activities or events. Sharing these experiences during your interview will demonstrate that you align with their values and are eager to contribute positively to the community.
