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For Companies At a Glance
- Tasks: Provide friendly service, support customers, and help keep the store running smoothly.
- Company: Join Co-op, a community-focused company with a long history of fairness.
- Benefits: Enjoy 30% off products, 31 days holiday, and access to virtual healthcare.
- Why this job: Be part of a supportive team making a real difference in your community.
- Qualifications: Great people skills and a genuine care for customer needs.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
Overview
Customer Team Member
Location: 11 High Street, Witney, OX28 6HW
Pay: £12.60 per hour
Contract: 21 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (11pm) and weekends, to be discussed at interview. Role will also include working in our in-store bakery.
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
What you’ll need
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Benefits
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Equality and diversity
Building an inclusive workplace: We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\’re also part of the Disability Confident scheme, meaning we\’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We\’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Member employer: Co-op Digital
Contact Detail:
Co-op Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Get to know the Co-op values! When you’re chatting with the team during your interview, show that you understand what makes Co-op special. Talk about how you can contribute to their mission of making things fairer for members and communities.
✨Tip Number 2
Be ready to showcase your people skills! As a Customer Team Member, you’ll be interacting with customers all day. Think of examples from your past experiences where you’ve gone above and beyond to help someone out.
✨Tip Number 3
Flexibility is key! Make sure to highlight your willingness to work varied shifts, including those early mornings and late evenings. It shows you’re committed and ready to jump in whenever needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Plus, it’s a great way to get your application noticed quickly. Let’s get you on board!
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for helping customers.
Highlight Your People Skills: As a Customer Team Member, great people skills are key. Make sure to mention any experience you have in customer service or teamwork, as this will show us that you can build positive relationships with both customers and colleagues.
Flexibility is Key: We’re looking for someone who can work a variety of shifts, so if you have a flexible schedule, make sure to highlight that in your application. It shows us you’re ready to jump in wherever needed!
Apply Through Our Website: Remember, applying is super easy! Just head over to our website and fill out the application on your mobile device. No CV needed, just a few minutes of your time and you could be on your way to joining our fantastic team!
How to prepare for a job interview at Co-op Digital
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Member at Co-op entails. Familiarise yourself with the tasks mentioned in the job description, like providing friendly service, working in the bakery, and keeping the store safe and legal. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your People Skills
Since this role is all about customer interaction, be prepared to demonstrate your great people skills. Think of examples from your past experiences where you've built positive relationships or solved problems for customers. This will highlight your ability to connect with others and fit into the Co-op's friendly team culture.
✨Be Ready for Shift Flexibility
The job requires working varied shifts, including early mornings and late evenings. Be honest about your availability during the interview and express your willingness to adapt. This shows that you're flexible and ready to meet the needs of the store, which is crucial for this role.
✨Embrace the Co-op Values
Co-op prides itself on fairness and community support. During your interview, mention how you align with these values. Share any experiences where you've contributed to your community or demonstrated a caring attitude towards others. This will resonate well with the interviewers and show that you're a good cultural fit.
