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- Tasks: Provide friendly service, restock shelves, and support your team in a vibrant store environment.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience in making things fairer.
- Benefits: Enjoy 31 days holiday, 30% store discount, and access to virtual healthcare services.
- Why this job: Be part of a supportive team that values your wellbeing and offers career progression opportunities.
- Qualifications: Must be 18+, with great people skills and a positive attitude towards change.
- Other info: Apply easily via mobile, no CV needed, and flexible shifts available.
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
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Customer Team Member employer: Co-op Digital
Contact Detail:
Co-op Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the assessment process.
✨Tip Number 2
Prepare for the online assessments by practising customer service scenarios. Think about how you would handle various situations, as this will help you demonstrate your problem-solving skills.
✨Tip Number 3
Be ready to discuss your flexibility in working hours. Since the role requires shifts early in the morning, showing your willingness to adapt can make a positive impression.
✨Tip Number 4
Engage with current employees on social media or platforms like LinkedIn. This can provide insights into the company culture and help you tailor your approach during the application process.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Co-op is looking for in a Customer Team Member. Highlight key responsibilities and required skills that you can relate to your own experiences.
Tailor Your Application: Even though no CV is needed, make sure to tailor your application by mentioning specific examples of how you have provided great customer service or worked effectively in a team. This will show that you are a good fit for the role.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. These tests will take around 20 minutes, so ensure you have a quiet space to focus and complete them without distractions.
Show Enthusiasm: In your application, express your enthusiasm for working at Co-op and your commitment to providing excellent service. Mention any personal values that align with Co-op's mission of fairness and community support.
How to prepare for a job interview at Co-op Digital
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations. This will demonstrate your genuine care for customer needs.
✨Highlight Teamwork Skills
Co-op values collaboration, so be ready to discuss how you work well with others. Share specific instances where you've supported colleagues or contributed to a team effort, as this will show that you're a team player.
✨Embrace Change and Problem Solving
The job requires flexibility and a positive approach to change. Prepare to talk about times when you've adapted to new situations or solved problems effectively. This will highlight your ability to thrive in a dynamic environment.
✨Understand Co-op's Values
Familiarise yourself with Co-op's mission and values, especially their commitment to community and fairness. During the interview, express how these values resonate with you and how you can contribute to their goals as a Customer Team Member.
