At a Glance
- Tasks: Provide friendly service, assist customers, and keep the store running smoothly.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 31 days holiday, 30% store discount, and access to virtual healthcare services.
- Why this job: Be part of a supportive team that values your wellbeing and personal development.
- Qualifications: Great people skills and a positive attitude towards change are essential.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
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Customer Team Member employer: Co-op Digital
Contact Detail:
Co-op Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission to make things fairer for members and communities can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing friendly and thoughtful service.
✨Tip Number 3
Be ready to demonstrate your flexibility in working various shifts. Since the role requires early mornings, late evenings, and weekends, showing that you're adaptable will be a big plus.
✨Tip Number 4
Engage with the local community. If you have any experience or ideas about how to support local events or activities, share them during your interview to show your commitment to the community aspect of the role.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Co-op is looking for in a Customer Team Member. Pay attention to the key responsibilities and required skills, as these will guide your application.
Highlight Relevant Experience: Even though no CV is needed, make sure to mention any relevant experience or skills in your application. Focus on customer service roles or experiences that demonstrate your ability to work well with others and solve problems.
Show Your Enthusiasm: Express your genuine interest in working for Co-op and your commitment to providing excellent customer service. Use specific examples of how you’ve positively impacted customers in the past.
Prepare for Online Assessments: Since you'll need to complete two online assessments, take some time to prepare. Familiarise yourself with common assessment types and practice if possible, as this will help you feel more confident during the process.
How to prepare for a job interview at Co-op Digital
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations. This will demonstrate your genuine care for customer needs.
✨Emphasise Teamwork
Co-op values collaboration among colleagues. Highlight your ability to work well in a team by discussing past experiences where you supported your teammates or contributed to a positive work environment.
✨Demonstrate Flexibility
The role requires working varied shifts, so it's important to show that you're adaptable. Discuss your availability and willingness to take on different shifts, and share any past experiences where you've successfully managed changing schedules.
✨Prepare for Common Questions
Anticipate questions related to problem-solving and handling customer complaints. Think of specific scenarios where you've resolved issues effectively, as this will showcase your positive approach to challenges.