At a Glance
- Tasks: Provide friendly service, restock shelves, and support your team in a dynamic store environment.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience in fairness and support.
- Benefits: Enjoy 31 days holiday, 30% store discount, virtual healthcare, and a pension with up to 10% contribution.
- Why this job: Be part of a supportive team that values your wellbeing and offers personal development opportunities.
- Qualifications: Great people skills, a positive attitude, and flexibility for varied shifts are essential.
- Other info: No CV needed; apply easily via mobile and receive full paid training.
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
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Customer Team Member employer: Co-op Digital
Contact Detail:
Co-op Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role is all about providing great service.
✨Tip Number 3
Be ready to demonstrate your flexibility in working hours. Since the role involves varied shifts, expressing your willingness to adapt can make a positive impression.
✨Tip Number 4
Engage with current Co-op employees on social media or in-store if possible. This can give you insights into the company culture and help you tailor your responses during the interview.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Co-op is looking for in a Customer Team Member. Pay attention to the key responsibilities and required skills, as these will guide your application.
Highlight Relevant Experience: Even though a CV isn't needed, make sure to mention any relevant experience or skills in your application. Focus on customer service roles or experiences that demonstrate your ability to work well with others and solve problems.
Show Your Enthusiasm: Express your genuine interest in working for Co-op and your commitment to providing excellent customer service. Use specific examples of how you’ve positively impacted customers in previous roles or situations.
Prepare for Online Assessments: Since you'll need to complete two online assessments, take some time to prepare. Familiarise yourself with common assessment types and practice if possible, ensuring you can showcase your skills effectively.
How to prepare for a job interview at Co-op Digital
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations. This will demonstrate your genuine care for customer needs.
✨Emphasise Teamwork
Co-op values collaboration among colleagues. During the interview, highlight your ability to work well in a team. Share experiences where you supported your teammates or contributed to a positive work environment.
✨Be Ready for Flexibility
The job requires working varied shifts, including evenings and weekends. Show your willingness to adapt by discussing your availability and any previous experience with flexible working hours. This will reassure them that you're ready for the demands of the role.
✨Demonstrate Problem-Solving Skills
Co-op looks for individuals who can tackle challenges effectively. Prepare to discuss specific instances where you've successfully resolved issues, whether related to customers or operational tasks. This will showcase your proactive approach to problem-solving.