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- Tasks: Provide friendly service, restock shelves, and support your team in a dynamic store environment.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience in fairness and support.
- Benefits: Enjoy 31 days holiday, 30% store discount, virtual healthcare, and a pension with up to 10% contribution.
- Why this job: Be part of a supportive team that values your wellbeing and offers personal development opportunities.
- Qualifications: Great people skills, a positive attitude, and flexibility for varied shifts are essential.
- Other info: No CV needed; apply easily via mobile and receive full paid training.
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
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Customer Team Member employer: Co-op Digital
Contact Detail:
Co-op Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing excellent service.
✨Tip Number 3
Be ready to demonstrate your flexibility in working hours. Since the role requires varied shifts, expressing your willingness to adapt can make a positive impression.
✨Tip Number 4
Engage with current Co-op employees if possible. Networking can provide insights into the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Co-op is looking for in a Customer Team Member. Pay attention to the key responsibilities and the qualities they value, such as great people skills and a genuine care for customers.
Tailor Your Responses: When completing the online application, make sure to tailor your answers to reflect the specific skills and experiences that align with the role. Highlight any previous customer service experience or teamwork skills that demonstrate your suitability for the position.
Prepare for Online Assessments: Be ready to complete two online assessments as part of the application process. These will likely test your problem-solving abilities and customer service skills, so practice similar assessments if possible to feel more confident.
Show Enthusiasm: In your application, express your enthusiasm for working at Co-op and your commitment to providing excellent customer service. Mention any specific reasons why you want to join their team, such as their community involvement or employee benefits.
How to prepare for a job interview at Co-op Digital
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations.
✨Demonstrate Team Spirit
Co-op values teamwork highly. Think of instances where you've collaborated with others to solve problems or improve customer experiences, and be ready to discuss these during the interview.
✨Embrace Flexibility
The role requires working varied shifts, including early mornings and late evenings. Be honest about your availability and express your willingness to adapt to different schedules.
✨Highlight Problem-Solving Skills
Prepare to discuss how you approach challenges and changes in the workplace. Share specific examples of how you've successfully navigated difficult situations or adapted to new processes.
