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- Tasks: Lead a team in our bakery, providing friendly service and managing store operations.
- Company: Join the Co-op, a community-focused retailer with a commitment to inclusivity.
- Benefits: Enjoy 30% off in-store products, flexible shifts, and full training.
- Why this job: Develop your leadership skills while making a positive impact in your community.
- Qualifications: Great people skills and a passion for customer service are essential.
- Other info: Flexible hours, career progression, and a supportive work environment await you.
Overview
Customer Team Leader – Location: 524 Evesham Road, Redditch, B97 5JN • Pay: £13.99 per hour • Contract: 19 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. This role involves working in our in-store bakery. Full, paid training provided. You can now apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
What you’ll do
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations
- Develop your teams capabilities through coaching and training, fostering an inclusive culture where everyones voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\\\’re also part of the Disability Confident scheme, meaning we\\\’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We\\\’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Leader employer: Co-op Digital
Contact Detail:
Co-op Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Co-op and its values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about friendly service and building relationships, think of examples from your past experiences where you've excelled in customer service or teamwork. Be ready to share these during your chat!
✨Tip Number 3
Be flexible and open-minded! The job involves varied shifts, so highlight your willingness to adapt to different working hours. This shows you're committed and ready to roll up your sleeves when needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the steps, and you’ll be one step closer to joining the Co-op family!
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for customer service.
Tailor Your Responses: Make sure to tailor your answers to reflect the skills and experiences that match the Customer Team Leader role. Highlight your people skills and any leadership experience you have – we love seeing how you can contribute to our team!
Keep It Clear and Concise: While we want to know all about you, it’s important to keep your application clear and to the point. Avoid long-winded explanations and focus on what makes you a great fit for the job.
Apply Through Our Website: Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts and you’ll be one step closer to joining our fantastic team at Co-op.
How to prepare for a job interview at Co-op Digital
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Leader involves. Familiarise yourself with the responsibilities like managing the store, coaching your team, and ensuring customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role requires great people skills, think of examples from your past experiences where you've built positive relationships with customers or colleagues. Be ready to discuss how you handle challenging situations and foster an inclusive environment, as these are key aspects of the job.
✨Prepare for Shift Flexibility Questions
Given the varied shifts, be prepared to discuss your availability and flexibility. Think about how you can manage different shift patterns and still maintain a work-life balance. Showing that you're adaptable will impress the interviewers.
✨Engage with the Community Aspect
The Co-op values community involvement, so come prepared with ideas on how you could support local initiatives. Whether it's through events or partnerships, demonstrating your commitment to the community will resonate well with the interviewers and align with their values.
