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- Tasks: Lead a friendly team, provide excellent customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% discount on products, and a pension scheme with up to 10% contributions.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive impact in your community.
- Qualifications: Must be 18+, with great people skills and a desire to learn and develop.
- Other info: No CV needed; apply easily via mobile and receive full paid training.
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team\’s capabilities through coaching and training, fostering an inclusive culture where everyone\’s voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
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Customer Team Leader employer: Co-op Digital
Contact Detail:
Co-op Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or provided excellent customer service in previous roles. Being able to share specific experiences will demonstrate your leadership skills and ability to handle challenging situations.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role requires varied shifts, showing that you're adaptable and willing to work different hours will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community before your interview. If you can mention any recent Co-op community events or initiatives you've participated in, it will highlight your genuine interest in the role and the company’s mission.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Highlight key skills such as leadership, customer service, and problem-solving that you possess.
Tailor Your Responses: When completing the online application, ensure your answers reflect your experience and skills relevant to the role. Use specific examples to demonstrate how you've successfully led teams or provided excellent customer service in the past.
Prepare for Assessments: Be ready to complete the two online assessments as part of the application process. Practice similar tests if possible, so you feel confident and can perform well during the assessment.
Show Your Enthusiasm: In your application, express your genuine interest in working for Co-op and your commitment to providing great customer service. Mention any personal values that align with Co-op's mission of fairness and community support.
How to prepare for a job interview at Co-op Digital
✨Show Your Customer Focus
As a Customer Team Leader, demonstrating your genuine care for customers is crucial. Be prepared to share examples of how you've provided excellent customer service in the past and how you would handle challenging situations.
✨Highlight Leadership Skills
This role requires you to lead and support your team. Discuss any previous experience you have in coaching or supervising others, and be ready to explain how you foster an inclusive culture where everyone's voice is valued.
✨Demonstrate Problem-Solving Abilities
Strong organisational and problem-solving skills are essential for this position. Think of specific instances where you've successfully resolved issues in a retail environment and be ready to discuss them during the interview.
✨Be Flexible and Adaptable
The job involves varied shifts and responsibilities. Show your willingness to adapt by discussing your flexibility in working different hours and your readiness to take on various tasks around the store.
