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- Tasks: Lead a team in a fast-paced Co-op store, ensuring great service and efficient operations.
- Company: Join the Co-op, a community-focused organisation that values its members.
- Benefits: Enjoy a competitive pay rate, 30% discount, flexible pay access, and generous holiday.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Full training provided with excellent career development opportunities.
The predicted salary is between 11 - 16 £ per hour.
Location: 123 Stock Road, Billericay, CM12 0PR
Pay: £13.99 per hour
Contract: 30 hours per week + regular overtime, permanent contract, part time
Working pattern: 6am-2pm and 2pm-10pm, including weekends, to be discussed at interview
30% colleague member discount in store - see below for more benefits
You must be aged 18+ to authorise age-related sales
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers.
Why this job matters
You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you’ll do
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you’ll bring
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including)
Customer Team Leader in Basildon employer: Co-op Digital
Contact Detail:
Co-op Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader in Basildon
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This will help you connect with the team and show that you're genuinely interested in being part of the community-focused movement.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated or supported a team, even if it was just in a casual setting. This will help you shine when discussing your potential as a Customer Team Leader.
✨Tip Number 3
Be ready to chat about how you can engage with customers and support local charities. Showing your passion for community involvement can really set you apart from other candidates.
✨Tip Number 4
Apply through our website for a quick and easy process! No CV needed means you can focus on showcasing your personality and enthusiasm during assessments instead.
We think you need these skills to ace Customer Team Leader in Basildon
Some tips for your application 🫡
Keep it Simple: When filling out your application, keep your answers straightforward and to the point. We want to see your personality shine through, so don’t overthink it!
Show Your Passion: Make sure to express your enthusiasm for the role of Customer Team Leader. We love candidates who are excited about leading a team and making a difference in the community.
Be Yourself: Don’t be afraid to let your true self come through in your application. We value authenticity, so share your experiences and what makes you unique!
Apply Through Our Website: For a smooth application process, make sure to apply directly through our website. It’s quick and easy, and you won’t need a CV – just complete our assessments!
How to prepare for a job interview at Co-op Digital
✨Know the Company
Before your interview, take some time to research Co-op and its values. Understand their commitment to community engagement and how they operate as a member-owned business. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Prepare examples from your past experiences where you've successfully led a group or contributed to a team’s success. Highlight your ability to coach others and how you can bring that to the role.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific situations on the shop floor, like dealing with a difficult customer or managing stock levels. Think through potential scenarios beforehand and practice your responses so you can demonstrate your problem-solving skills during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the role or the company culture. This shows your enthusiasm and helps you determine if Co-op is the right fit for you. Consider asking about opportunities for career development or how the team engages with the local community.
