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- Tasks: Lead a friendly team, coach members, and support store operations.
- Company: Join Co-op, a community-focused retailer dedicated to customer service.
- Benefits: Enjoy 36 days holiday, 30% discount, and virtual healthcare access.
- Why this job: Grow your career in a supportive environment with flexible shifts.
- Qualifications: Must be 18+, no prior experience needed; full training provided.
- Other info: Apply easily via mobile, no CV required!
Closing date: 14-07-2025 Customer Team Leader Location: St John\’s Road, Woking, GU21 1SE Pay: £13.65 per hour plus benefits Contract: 20 hours per week + regular overtime, permanent part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while al…
Customer Team Leader employer: Co-op Careers
Contact Detail:
Co-op Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and mission. Understanding what the company stands for will help you align your answers during the interview and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your leadership experience. Think of specific examples where you've successfully led a team or managed a project, as this role requires you to coach and supervise others.
✨Tip Number 3
Be ready to talk about customer service. Since the role is customer-focused, have some anecdotes prepared that showcase your ability to handle customer queries and resolve issues effectively.
✨Tip Number 4
Show your flexibility regarding working hours. Given the varied shifts mentioned in the job description, expressing your willingness to work early mornings, late evenings, and weekends can set you apart from other candidates.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Highlight key skills and experiences that align with what Co-op is looking for.
Craft Your Application: Since no CV is needed, focus on writing a clear and concise application. Use bullet points to outline your relevant experience, skills, and why you want to work at Co-op. Make sure to mention your availability for varied shifts.
Showcase Your Leadership Skills: Emphasise any previous experience in leadership or teamwork. Provide examples of how you've coached or supervised others, as this is a key part of the role.
Highlight Your Customer Service Experience: As a Customer Team Leader, customer service is crucial. Share specific instances where you've provided excellent service or resolved customer issues effectively.
How to prepare for a job interview at Co-op Careers
✨Understand the Role
Make sure you have a clear understanding of what a Customer Team Leader does. Familiarise yourself with the responsibilities, such as coaching team members and managing shifts. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Leadership Skills
As a Customer Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled difficult situations. This will highlight your capability to manage and motivate others.
✨Emphasise Customer Service
Customer service is at the heart of this role. Be ready to discuss your approach to providing excellent customer service and how you would handle various customer scenarios. This shows that you understand the importance of customer satisfaction in retail.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, training opportunities, or the store's goals. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
