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- Tasks: Lead a friendly team, coach members, and support store operations.
- Company: Join Co-op, a community-focused retailer with a commitment to customer service.
- Benefits: Enjoy 36 days holiday, a pension plan, virtual healthcare, and a 30% discount on products.
- Why this job: Grow your career in a supportive environment while making a positive impact on customers.
- Qualifications: Must be 18 or over; no prior experience needed, just a passion for helping others.
- Other info: Apply easily via mobile – no CV required!
Closing date: 10-07-2025
Location: 30-32 London Road, St Leonards, TN37 6AN
Pay: £13.65 per hour
Contract: 24 hours per week + regular overtime, permanent
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (11pm) and weekends, to be discussed at interview
Full, paid training provided
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager.
Customer Team Leader employer: Co-op Careers
Contact Detail:
Co-op Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and mission. Understanding what the company stands for will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare to discuss your leadership experience. Think of specific examples where you've successfully led a team or managed a project, as this role requires you to coach and supervise others.
✨Tip Number 3
Be ready to demonstrate your customer service skills. Since the role is focused on helping customers, think of scenarios where you've gone above and beyond to assist someone, and be prepared to share these stories.
✨Tip Number 4
Show your flexibility regarding working hours. Given the varied shifts mentioned in the job description, expressing your willingness to work early mornings, late evenings, and weekends can set you apart from other candidates.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Customer Team Leader. Highlight key skills and experiences that align with the role, such as leadership, customer service, and teamwork.
Tailor Your Application: Even though no CV is needed, ensure your application reflects your relevant experience and skills. Use specific examples from your past roles that demonstrate your ability to lead a team and provide excellent customer service.
Highlight Availability: Since the role involves varied shifts, make sure to mention your flexibility in working early mornings, late evenings, and weekends. This shows your commitment and willingness to meet the store's needs.
Show Enthusiasm: Express your passion for customer service and teamwork in your application. Mention why you want to work at Co-op specifically and how you can contribute to their friendly team environment.
How to prepare for a job interview at Co-op Careers
✨Understand the Role
Make sure you have a clear understanding of what a Customer Team Leader does. Familiarise yourself with the responsibilities, such as coaching team members and managing shifts. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Leadership Skills
As a Customer Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled difficult situations. This will highlight your capability to manage and motivate others.
✨Emphasise Customer Service
Customer service is at the heart of this role. Be ready to discuss how you would handle customer complaints or ensure a positive shopping experience. Sharing specific examples of your customer service skills will make you stand out.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, training opportunities, or the store's goals. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
