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- Tasks: Lead a friendly team, coach members, and support store operations.
- Company: Join Co-op, a community-focused retailer dedicated to customer service.
- Benefits: Enjoy 36 days holiday, a pension plan, virtual healthcare, and 30% off store products.
- Why this job: Grow your career in a supportive environment with flexible shifts and a strong team culture.
- Qualifications: Must be 18+, no CV needed, just a passion for helping others.
- Other info: Apply easily via mobile; full training provided.
Closing date: 16-06-2025
Location: The Co-operative Food, School Road, Highlands, IV7 8AF
Pay: £13.65 per hour
Contract: 16 hours per week + regular overtime, permanent
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager.
Customer Team Leader employer: Co-op Careers
Contact Detail:
Co-op Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with the Co-op's values and mission. Understanding what the company stands for will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare to discuss your leadership experience. Think of specific examples where you've successfully led a team or managed a project, as this role requires you to coach and supervise others.
✨Tip Number 3
Be ready to demonstrate your customer service skills. The Co-op values a friendly and helpful approach, so think of times when you've gone above and beyond for customers in previous roles.
✨Tip Number 4
Show your flexibility regarding working hours. Since the role involves varied shifts, expressing your willingness to work early mornings, late evenings, and weekends can set you apart from other candidates.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Highlight key skills and experiences that align with what Co-op is looking for.
Craft Your Application: Since no CV is needed, focus on writing a clear and concise application. Use simple language to express your enthusiasm for the role and how your previous experiences make you a suitable candidate.
Highlight Relevant Experience: Even without a CV, you can mention any relevant experience in customer service or team leadership within your application. Provide specific examples of how you've successfully led a team or improved customer satisfaction.
Be Personable: As a Customer Team Leader, interpersonal skills are crucial. Make sure your application reflects your friendly and approachable nature. Use a conversational tone to show your personality and passion for helping customers.
How to prepare for a job interview at Co-op Careers
✨Understand the Role
Make sure you have a clear understanding of what a Customer Team Leader does. Familiarise yourself with the responsibilities, such as coaching team members and managing shifts. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Leadership Skills
As a Customer Team Leader, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled difficult situations. This will highlight your capability to manage and motivate others.
✨Emphasise Customer Service
Customer service is at the heart of this role. Be ready to discuss your approach to providing excellent customer service and how you would handle various customer scenarios. This shows that you understand the importance of customer satisfaction in retail.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This demonstrates your genuine interest in the position and helps you assess if it's the right fit for you.
