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- Tasks: Lead a friendly team, coach members, and deliver excellent customer service.
- Company: Join Co-op, a community-focused retailer dedicated to supporting its employees.
- Benefits: Enjoy 36 days holiday, a pension with up to 10% contribution, and 30% store discounts.
- Why this job: Grow your career with full training and a supportive work culture.
- Qualifications: Must be 18 or over; no CV needed to apply!
- Other info: Flexible shifts including mornings, evenings, and weekends.
Location: Compston Road, Ambleside, LA22 9DR
Pay: £12.30 per hour
Contract: 39 hours per week + regular overtime, Permanent Full Time contract
Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.
We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service.
Contact Detail:
Co-op Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with the Co-op's values and mission. Understanding what the company stands for will help you align your answers during the interview and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your leadership experience. Think of specific examples where you've successfully led a team or managed a project, as this role requires you to coach and supervise others.
✨Tip Number 3
Showcase your customer service skills. Be ready to share instances where you've gone above and beyond for customers, as delivering great service is a key part of the Customer Team Leader role.
✨Tip Number 4
Be flexible with your availability. Since the role involves varied shifts, expressing your willingness to work different hours can make you a more attractive candidate.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Highlight key skills such as leadership, customer service, and teamwork that are essential for this position.
Tailor Your Application: Even though no CV is needed, ensure your application reflects your relevant experience and skills. Use specific examples from your past roles that demonstrate your ability to lead a team and provide excellent customer service.
Highlight Availability: Since the role involves varied shifts, make sure to mention your flexibility in working early mornings, late evenings, and weekends. This shows your commitment and willingness to meet the store's needs.
Show Enthusiasm: Express your passion for customer service and teamwork in your application. Let them know why you want to work at Co-op and how you can contribute to their friendly team environment.
How to prepare for a job interview at Co-op Careers
✨Understand the Role
Make sure you have a clear understanding of what a Customer Team Leader does. Familiarise yourself with the responsibilities, such as coaching team members and delivering excellent customer service. This will help you answer questions confidently.
✨Showcase Leadership Skills
Prepare examples from your past experiences where you've demonstrated leadership or teamwork. Highlight how you’ve motivated others or resolved conflicts, as these are key traits for a Customer Team Leader.
✨Emphasise Customer Service
Since the role is customer-focused, be ready to discuss your approach to customer service. Share specific instances where you went above and beyond to assist customers, as this will show your commitment to their satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and team dynamics. This not only shows your interest in the role but also helps you determine if the company is the right fit for you.
