Administration Assistant Apprenticeship

Introduction

Develop your skills as an Admin Assistant with a growing academy high school.

Ideal for anyone starting a career in administration or looking to progress into educational support roles.

Open for just two years, the school is expanding and will reach full capacity by 2030.

About the Employer

Florence is a new secondary academy in Stoke-on-Trent.

We opened our doors to our Year 7 founding cohort in September 2024!

Through collaboration with the Local Authority and the Df E's Free School program, Florence has established itself as an important addition to Stoke-on-Trent's educational landscape.

From September 2025, staff and students transitioned into our state‑of‑art facility and will expand each year until reaching full capacity of 1150 students in 2030.

We provide a new opportunity for young people from Stoke-on-Trent to attain the highest standards, accessing state‑of‑art facilities that will support a broad and balanced education.

What You'll Do

During your day-to-day you will support the functions of the school whilst developing your skills as an effective administrator. Your typical daily tasks will include:

• Welcome all parents/visitors to the academy ensuring that the appropriate safeguarding processes for internal and external visitors, including the induction to academy facilities, processes for visitors, contractors, volunteers and short term agency staff are adhered to.
• Respond to enquiries verbally, in writing and on the telephone within the expected timescales, ensuring consistent cover of the reception area and telephone.
• Liaise with students, parents/carers, colleagues, Trust colleagues and external agencies, providing general advice and guidance where appropriate.
• Contribute to the planning and development of administrative procedures and systems.
• Undertake word-processing and ICT based tasks including operation of relevant equipment and advanced ICT packages.
• Organise meetings and take notes, supporting the Headteacher, SLT, PA and HR Advisor and Office Manager as appropriate.
• Analyse and evaluate data and information and run reports.
• Assist with student first aid / welfare duties, caring for sick students and liaising with parents (or guardians) and colleagues.
• Support with the organisation and arrangements for academy visits and events.
• Undertake administrative duties, such as reception, filing, and document preparation.
• Be aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.
• Adherence to Trust GDPR and Data Protection policies and procedures.
• Safeguard & promote the welfare of students through your own actions complying with policies and procedures relating to child protection, health and safety, security, confidentiality and data protection, reporting all concerns to an appropriate person as soon as they arise.

Please note: This is a term‑time only role and so duration of the apprenticeship will be slightly extended to allow for the education holiday periods.

Training Outcome

Permanent role with organisation upon review on completion. As the school grows to its full capacity, opportunities may arise to progress into other support roles.

Skills Required

• Communication skills
• IT skills
• Team working
• Patience
• Professionalism
• Calmness

Qualifications

• Essential: GCSE - English - Grade C/4 or above
• Desired: GCSE - Maths - Grade C/4 or above
• Course Information
• Course: Business administrator (level 3)
• Level: 3
• Route: Business and administration
• Apprenticeship Level: Advanced
• Working Arrangements
• Working Week: Typical hours will be Monday to Friday 11am to 5pm.
• Expected Duration: 1 Year 9 Months
• Training Provider: STOKE ON TRENT COLLEGE
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