At a Glance
- Tasks: Welcome customers and provide exceptional service in our showroom.
- Company: Join CO Home Improvements, a leader in home transformation.
- Benefits: Enjoy competitive pay, 25 days holiday, health plan, and training opportunities.
- Other info: Flexible part-time hours with potential for career growth.
- Why this job: Be the friendly face that makes customers feel at home.
- Qualifications: Customer service experience is a plus, but training is provided.
The predicted salary is between 12150 - 14850 £ per year.
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
CO Home Improvements
Competitive Salary & Benefits
Nottingham
Part-Time 25 hours (Wednesday, Friday & Saturday)
Benefits:
- Pro rata 25 days Holiday
- Health cash plan
- Pension Scheme
- Personal development programmes through courses and training
- Free parking
About us:
CO Home Improvements are a group of six retail brands operating across the North of England and Cumbria, forming part of the £60 million turnover Conservatory Outlet Group. As established leaders in the design and installation of conservatories, orangeries, windows, doors, and modern living spaces, we're committed to transforming homes with innovative, high-quality products that combine striking design with everyday functionality. Our approach is rooted in delivering exceptional customer service.
Our employees are the heart of the business, and we invest in great people by offering ongoing career development and training opportunities. If you're passionate about making a difference and want to be part of a team that values your ideas and hard work, we'd love to hear from you.
About the Role:
As our Sales Support Staff, you'll be the welcoming face that greets our customers and ensures they have a memorable experience. Here's what your role entails:
- Welcome and assist customers: Make every customer feel at home by providing a warm welcome and ensuring their comfort in our showroom.
- Deliver exceptional customer service: Offer professional, courteous, and personalised assistance to meet the needs of each customer.
- Build strong relationships: Engage with customers, understand their home improvement needs, and guide them through our wide range of products.
- Stay Organised: Handle administrative tasks and keep our showroom running smoothly.
You'll be expected to work Fridays, Saturdays and Sundays, and occasionally pick up weekday shifts when extra cover is needed.
Who we're Looking For:
We're seeking someone who is passionate about customer service and has strong organisational skills. Here's what we're looking for:
- Previous experience in reception or customer service roles in a showroom is ideal – however full training will be provided.
- Excellent administrative and organisational abilities.
- A friendly and approachable demeanour, combined with a professional attitude.
Ready to Join Our Team?
Sales Support in Kimberley employer: Co Home Improvements
CO Home Improvements is an exceptional employer, offering a competitive salary and a range of benefits including a company van, generous holiday allowance, and health cash plans. Our supportive work culture prioritises employee development through training programmes, ensuring that our team members grow alongside the company while delivering outstanding customer service in the beautiful North of England and Cumbria.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support in Kimberley
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Co Home Improvements and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Co Home Improvements and let us see your personality shine through!
We think you need these skills to ace Sales Support in Kimberley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Co Home Improvements.
Get Familiar with Our Brand:Before applying, take some time to learn about Co Home Improvements and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Co Home Improvements
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Co Home Improvements.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Co Home Improvements will surely appreciate.
