At a Glance
- Tasks: Be the go-to person for customers, resolving queries and ensuring satisfaction.
- Company: Join a leading home improvement group with a focus on innovation and quality.
- Benefits: Enjoy competitive pay, 25 days holiday, health plan, and personal development opportunities.
- Other info: Flexible part-time hours with ongoing training and career growth.
- Why this job: Make a real difference in customers' lives while growing your career.
- Qualifications: Strong communication skills and a passion for customer service are key.
The predicted salary is between 20000 - 25000 £ per year.
Competitive Salary
Wakefield
Part Time, 3-4 days a week or 5 shorter days
Benefits Pro rata 25 days Holiday + Bank Hols, Health cash plan, Pension Scheme, Personal development programmes through courses and training, Free parking
About Us
CO Home Improvements are a group of six retail brands operating across the North of England and Cumbria, forming part of the £60 million turnover Conservatory Outlet Group. As established leaders in the design and installation of conservatories, orangeries, windows, doors, and modern living spaces, we’re committed to transforming homes with innovative, high-quality products that combine striking design with everyday functionality. Our approach is rooted in delivering exceptional customer service. Our employees are the heart of the business, and we invest in great people by offering ongoing career development and training opportunities. If you’re passionate about making a difference and want to be part of a team that values your ideas and hard work, we’d love to hear from you.
About The Role
This is a part time role of 3-4 days OR 5 shorter days a week and you’ll be a key point of contact for customers throughout their journey.
- Act as the main point of contact between customers, suppliers, and internal teams to resolve queries quickly and effectively.
- Build and maintain strong working relationships with both internal departments and external partners.
- Gather and record customer feedback at key stages of the customer journey.
- Respond to customer emails and calls promptly and professionally.
- Obtain and evaluate information to handle product and service enquiries in line with company guidelines.
- Keep customers regularly updated on progress and ensure they’re satisfied with the service provided.
What We Are Looking For
- Experience in the home improvement industry is a plus, but full training will be provided.
- Confident communicator with strong listening and people skills.
- Calm, polite, and professional when handling customer concerns.
- Highly organised with excellent attention to detail.
- Motivated, proactive, and able to manage your own workload effectively.
- Strong customer focus with a genuine desire to deliver great service.
- Able to use your initiative to resolve issues and find practical solutions.
- Competent with Microsoft Office, especially Excel, and comfortable working accurately with data.
Customer Service Advisor employer: CO Home Improvements Ltd
At CO Home Improvements, we pride ourselves on being an exceptional employer, offering a competitive salary and a supportive work culture in Wakefield. Our commitment to employee development is reflected in our personal development programmes, alongside generous benefits such as 25 days of holiday pro rata, a health cash plan, and a pension scheme. Join us to be part of a dynamic team that values your contributions and fosters a positive environment for growth and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like CO Home Improvements Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at CO Home Improvements Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and CO Home Improvements Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about CO Home Improvements Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at CO Home Improvements Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress CO Home Improvements Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which CO Home Improvements Ltd will surely appreciate.
