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- Tasks: Be the heartbeat of our coworking space, supporting members and ensuring a premium experience.
- Company: Join Co-Founded, a vibrant community for freelancers and startups in Shrewsbury.
- Benefits: Enjoy flexible working, health insurance, and a beautiful workspace with free lunches.
- Other info: Great career progression opportunities and a supportive team culture.
- Why this job: Make meaningful connections while helping others thrive in a dynamic environment.
- Qualifications: Customer service experience and a keen eye for detail are essential.
The predicted salary is between 24000 - 36000 £ per year.
Location: Co-Founded, Welsh Bridge, Shrewsbury, SY1 1RT
Reporting to: Community Manager
Role Type: Permanent, Full-Time
About Co-Founded
We provide more than just a place to work; we deliver a premium hospitality experience within a community built for doers. From solo freelancers to scaling startups, our members come to us to connect, collaborate, and make meaningful progress.
Role Overview:
As our Coworking Community Office Assistant, you are the heartbeat of the workspace. Working closely with the Community Manager, you will ensure our members feel supported, inspired, and catered to from the moment they walk through the door. With thoughtfully designed spaces, curated member events, and support that goes beyond the basics, we are here to make every workday better and every goal more achievable. If you have a "no task too small" attitude and an eagle eye for detail, you will fit right in.
Responsibilities
- Member Experience & Community Building: As one of the first points of contact, you will provide a warm greeting to members and guests, checking them in with a high-end and professional customer experience. You will assist members with enquiries, manage meeting room bookings, and help them navigate our premium amenities, ensuring any complex issues are promptly escalated to the Community Manager. Maintain the "premium" feel of the space by ensuring the desks, meeting rooms and communal areas are immaculate and organised throughout the day.
- Operational support: Conduct regular "floor walks" to ensure the workspace is tidy, functional, and meeting our premium brand standards. Monitor office supplies, refreshments and cleaning stock, report to the Manager when replenishment is required, and keep the inventory sheet up to date. Prepare meeting rooms between bookings, ensuring technology is tested and the space is reset for the next user.
- Facilities & Safety: Act as a key link for on-site vendors, such as cleaning and maintenance teams, to ensure any operational issues are resolved quickly. Support the Community Manager with health and safety compliance by performing routine checks and maintaining accurate safety records. Assist with the administration of access control systems, ensuring all members and visitors follow our security protocols.
About You
You are a proactive professional with a "no task too small" attitude and a natural gift for hospitality. You understand that a premium experience is built on the details, from noticing a crooked picture frame to ensuring the sparkling water is always perfectly stocked. You do not wait to be told what to do; you see a gap and fill it with energy and care. Most importantly, you are a clear communicator who genuinely enjoys building relationships with a diverse community of "doers."
Required Skills & Experience:
- Proven experience in a customer-facing or high-end service environment where you have mastered the art of anticipating needs before they are voiced.
- A high level of comfort and fluency with Google Workspace is essential for daily operations.
- Previous experience with Nexudus or similar co-working management software is highly desired but not essential as training will be provided.
- Exceptional attention to detail and the ability to multitask in a fast-paced, professional environment.
Working Hours
This is a core community role requiring a consistent presence during our peak member hours. Monday to Friday 10:00 AM – 6:30 PM
Company Benefits
Co-Founded offers a clear path of progression for all members of staff. We are committed to offering development opportunities alongside a support system of regular performance reviews. On completion of the three-month probation period, every employee is eligible for the benefits listed on our careers site which include:
- Work in a beautiful, design-led environment.
- Annual Bonus Scheme
- 28 days paid leave + bank holidays
- Additional day of paid leave on your birthday
- EAP (Employee Assistance Program)
- Free tea, coffee, breakfast cereals as well as free lunches once a week
- Flexible Working Policy
- Gym Membership contribution
- Cycle to Work program
- Health Insurance
- Enhanced Maternity/Paternity Leave
- 1 month Sabbatical (Paid) after 5 years service
- Railcard - Eligible to claim expenses for buying 16-25 or 26-30 railcard at £30
- Summer & Winter staff events
- Workplace Pension Scheme.
- Give Back Together - Team charity day
Co-Founded is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
Our Values
At Co-Founded our values form the foundation of everything we do. We've crafted these principles to create an environment where both our team and clients can THRIVE:
- Trust: Delivering on our words. We're committed to reliability and transparency.
- Honesty: We speak plainly and act fairly. Our commitment is to genuine relationships.
- Respect: Dignity in every interaction. We treat clients and colleagues with fairness cultivating a culture of inclusivity and open dialogue.
- Innovation: Relentless curiosity, cutting-edge results. We explore, experiment, and elevate our strategies.
- Value: We approach every project with energy and enthusiasm. Our passion drives impactful results.
- Empowerment: We encourage your ideas and celebrate your achievements. Your contribution fuels success and our collective growth.
Coworking Community Office Assistant in Shrewsbury employer: Co Founded
Contact Detail:
Co Founded Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Coworking Community Office Assistant in Shrewsbury
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what events they host and how they engage with their community. This will help you connect with them on a personal level during your chat.
✨Tip Number 2
Practice your people skills! As a Coworking Community Office Assistant, you'll be the face of the workspace. Role-play common scenarios with friends or family to boost your confidence in handling member enquiries and creating that warm, welcoming vibe.
✨Tip Number 3
Show off your attention to detail! During your interview, mention specific examples of how you've gone above and beyond in previous roles. Whether it’s arranging a perfect meeting room setup or ensuring supplies are stocked, let them know you’re all about those little things that make a big difference.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their community-focused environment.
We think you need these skills to ace Coworking Community Office Assistant in Shrewsbury
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for community and hospitality. A little warmth goes a long way in making a great first impression.
Tailor Your Experience: Make sure to highlight any relevant experience that aligns with our values and the role. Whether it’s customer service or community building, show us how your past roles have prepared you to be the heartbeat of our workspace.
Be Detail-Oriented: Since we value attention to detail, make sure your application is polished and free of errors. Double-check your spelling and grammar, and ensure everything is neatly formatted. This reflects the premium experience we aim to provide!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on being part of our community from the get-go!
How to prepare for a job interview at Co Founded
✨Know the Company Inside Out
Before your interview, take some time to research Co-Founded. Understand their values, mission, and what makes their coworking space unique. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Hospitality Skills
As a Coworking Community Office Assistant, your role revolves around creating a welcoming environment. Be prepared to share examples from your past experiences where you went above and beyond for customers or colleagues. Highlight your attention to detail and how you anticipate needs before they are voiced.
✨Demonstrate Your Proactive Attitude
The job description emphasises a 'no task too small' attitude. During the interview, convey your proactive nature by discussing instances where you identified a problem and took the initiative to solve it. This will resonate well with the team at Co-Founded who value energy and care.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the community events, member experience, or how the team collaborates. This shows that you're not just interested in the role, but also in contributing to the overall success of the coworking space.