At a Glance
- Tasks: Support a dynamic team in delivering patient-focused services and manage administrative tasks.
- Company: Join Bentley House Community Health Hub, serving a diverse community in Harrow.
- Benefits: Enjoy flexible working options and a generous relocation package.
- Other info: Be part of a supportive team with excellent career growth opportunities.
- Why this job: Make a real difference in mental health while developing your admin skills.
- Qualifications: GCSE Maths and English; experience in admin and mental health preferred.
The predicted salary is between 37338 - 44500 £ per year.
An exciting opportunity has arisen for one team administrator to join the Bentley House Community Health Hub. We are looking for an enthusiastic and organised administrator to support the team to deliver a patient‑focused service. You will need to be a motivated and flexible team player with excellent communication skills. Previous work experience in mental health would be desirable.
Main duties of the job include:
- Support the Community Mental Health Hub and work as medical secretary to a consultant and their junior medical staff.
- Management of referrals and waiting lists on the electronic patient record SystmOne.
- Processing letters, telephone calls and minute taking at meetings.
- Part of a wider admin team including referral coordinators, receptionist and medical secretaries.
- Provide nominal cover for general admin tasks when required.
Experience:
- Dealing with members of the public both face to face and on the phone.
- Working in multidisciplinary mental health team.
- Use of spreadsheets for clinical and statistical purposes.
- Training and support of clinical staff in office systems.
- Work experience in admin.
Skills and Knowledge:
- A comprehensive working knowledge of Microsoft Office software – Word, Excel and PowerPoint.
- Able to communicate well in English, verbally and written.
- Awareness and some knowledge of Health and Safety Regulations.
- Fast accurate audio and copy typing skills.
- Ability to treat service users with respect and dignity at all times, with cultural sensitivity.
- Able to build constructive relationships with warmth and empathy, using good communication skills.
- Experience in using SystemOne.
- Knowledge of mental health and medical terminology.
- Familiarity with the use of medical reference and related software packages.
- Knowledge and experience in the maintenance of clinical database packages.
Education and Qualification:
- GCSE level Maths and English.
- Knowledge of Psychiatric terminology.
Benefits:
- A generous relocation package (subject to eligibility assessment).
- Flexible working options, including bank assignments for most roles.
Safeguarding:
CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment.
Equal Opportunities:
We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference.
Team Administrator/Medical Secretary employer: CNWL
Bentley House Community Health Hub is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its team members. Located in Harrow, the hub offers flexible working options and a generous relocation package, ensuring that employees can thrive both personally and professionally. With a strong commitment to diversity and employee growth, staff are encouraged to engage in initiatives that promote equality and enhance their skills within the mental health sector.
StudySmarter Expert Advice🤫
We think this is how you could land Team Administrator/Medical Secretary
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like CNWL.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at CNWL.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like CNWL, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Team Administrator/Medical Secretary
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at CNWL.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at CNWL.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to CNWL. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at CNWL. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at CNWL
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research CNWL’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
