SPRU & IDT Support Co-Ordinator

Search here to find a new job, a new career, an opportunity to upskill or to simply change your career direction. Become part of our team. We care for you as much as you care for others. There’s a place for you at CNWL. We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people. We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.

The Integrated Discharge Team (IDT) is a multi-organisational service created to facilitate timely discharges from the Royal Free and UCLH hospitals in response to the Covid-19 pandemic. Through our dedicated integrated discharge team, with skilled coordination, patients are signposted to receive the right care at the right time. We strive to ensure that patients do not need to remain in hospital for any longer than they need to. We work together to provide a supporting environment where compassion, respect, trust, and personal accountability are at the centre of all our actions and interactions. By working in partnership with our patients, their families and health and social care services, we aim to prepare our patients for discharge by enabling and supporting them to return to their life in the community.

Main duties of the job:

• The post holder will be responsible for providing efficient and high-quality clerical support to the Integrated Discharge Team.
• The post holder will be responsible for allocating, recording and processing referrals and confirming arrangements across a range of different teams and providers to facilitate discharges in a timely manner.
• The role will also include supporting bed management processes when required for St Pancras Rehabilitation Unit and deputising for the SPRU Patient Flow role including ordering routine equipment delegated by a clinician for all NCL discharges.
• This role will involve identifying referrals for screening, signposting to other most suitable units across NCL and facilitating discharges from the unit, in order to maintain patient flow.
• The role will at times involve working across various sites (such as St Pancras Hospital, The Royal Free and UCLH) when required.
• The post holder will play a prominent role in supporting efficient patient flow and prevent unnecessary delays in patient discharge pathways.
• This will be achieved through developing excellent relationships across the hospital acute wards, and working with patients, families and key stakeholders to ensure that transfer back to community life is seamless.

Working for our organisation:

OUR VALUES

• Compassion: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.
• Respect: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.
• Empowerment: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles.
• Partnership: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.

OUR TEAM OBJECTIVES:

• Keeping the patient at our main focus
• Process, coordinate and manage referrals in a timely way
• Liaise with system partners – retain clear concise communication

Person specification:

• Education/Qualifications: GCSE, or NVQ Level 3 in Business Administration or acquired relevant equivalent experience.
• Knowledge and Skills: Ability to accurately record patient data, initiate & coordinate change to own working practices, facilitate change across a team, work autonomously in a fast-paced environment, prioritise work and act accordingly, understanding of the Discharge to assess principles, good knowledge of patient discharge pathways and processes of NCL, knowledge of community resources to support a discharge pathway, knowledge of Local Authority and Health roles and integrated care models.
• Experience: Experience of using IT systems and patient data systems, Microsoft Office, scheduling outpatient appointments and/or admissions, working in a healthcare setting, advanced customer care experience, using clinical data systems, coordinating patient flow in a multi-disciplinary team.
• Communication: Ability to provide and receive, convey and present sensitive and/or contentious information, communicate with all levels of staff effectively, coordinate and communicate the various different leads and teams.
• Personal attributes: To have a positive can-do approach, be flexible and have the ability to adapt to suit the changing environment need, have a passion for patient wellbeing, embrace change and think proactively.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.