SPRU & IDT Support Co-Ordinator

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We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.

Providing top quality care depends on our ability to employ the best people.
We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.

With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you’re at, there’s always a place for you at CNWL.

Main area Administrator Grade NHS AfC: Band 4 Contract Permanent Hours Full time – 37.5 hours per week (Weekend working essential) Job ref 333-G-CC-1415-A

Site Across UCLH / St Pancras Hospital / Royal Free Hospital Town London Salary £31,944 – £34,937 pa inc Salary period Yearly Closing 21/02/2025 23:59

Job overview

The Integrated Discharge Team (IDT) is a multi-organisational service created to facilitate timely discharges from the Royal Free and UCLH hospitals in response to the Covid-19 pandemic.

Through our dedicated integrated discharge team, with skilled coordination, patients are sign posted to receive the right care at the right time. We strive to ensure that patients do not need to remain in hospital for any longer than they need to.

We work together to provide a supporting environment where compassion, respect, trust, and personal accountability are at the centre of all our actions and interactions. By working in partnership with our patients, their families and health and social care services, we aim to prepare our patients for discharge by enabling and supporting them to return to their life in the community.

Previous experience with acute hospital discharge is required

Main duties of the job

The post holder will be responsible for providing efficient and high-quality clerical support to the Integrated Discharge Team. The post holder will be responsible for allocating, recording and processing referrals and confirming arrangements across a range of different teams and providers to facilitate discharges in a timely manner. The role will also include supporting bed management processes when required for St Pancras Rehabilitation Unit and deputising for the SPRU Patient Flow role including ordering routine equipment delegated by a clinician for all NCL discharges. This role will involve identifying referrals for screening, signposting to other most suitable units across NCL and facilitating discharges from the unit, in order to maintain patient flow. The role will at times involve working across various sites (such St Pancras Hospital, The Royal Free and UCLH) when required.

The post holder will play a prominent role in supporting efficient patient flow and prevent unnecessary delays in patient discharge pathways. This will be achieved through developing excellent relationships across the hospital acute wards, and working with patients, families and key stakeholders to ensure that transfer back to community life is seamless. The post holder will sit within the Integrated Discharge Team and link with various system partners to achieve a safe and timely discharge.

Working for our organisation

OUR VALUES

Compassion: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.

Respect : We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.

Empowerment : We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles. We will ensure our staff receives appropriate direction and support, to enable them to develop and grow.

Partnership: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.

Detailed job description and main responsibilities

o Supporting IDT coordinators and SPRU patient flow coordinators to ensure timely discharge of all patients who do not meet the clinical criteria to reside.

o To act in accordance with the Integrated Discharge Team in processing new Discharge to Assess (D2A) referrals. This includes but is not limited to: screening and allocating referrals, entering referral documents onto the SystmOne database, logging referral details onto the service’s internal databases and pro-actively following up and obtaining further information as required to facilitate discharges.

o Processing referrals onto allocated pathways, in a timely manner, cross referencing with the caseloads and signposting appropriately across NCL and Out Of Area. This includes differentiating between those referrals that fall under D2A and those that need direct referral to specialist teams and services e.g. Bladder & bowel, Stroke & Neuro.

o Acting as a member of the single point of access process to provide updates on patient status on the caseload for RFH, UCLH & SPRU.

o Track any outstanding clinic appointments between acute and patients residing within P2 and P3 bed bases.

Person specification

Education/ Qualifications

• • GCSE, or NVQ Level 3 in Business Administration or acquired relevant equivalent experience

Knowledge and Skills

• Ability to accurately record patient data
• Ability to initiate & co-ordinate change to own working practices
• Ability to facilitate change across a team
• Ability to work autonomously, in a fast paced environment
• Ability to prioritise work and act accordingly
• Understanding of the Discharge to assess principles
• Good knowledge of patient discharge pathways and processes of NCL
• Knowledge of community resources to support a discharge pathway
• Knowledge of Local Authority and Health roles and integrated care models

Experience

• Experience of using IT systems and patient data systems
• Experience of using Microsoft Office, including Word and Excel
• Experience of scheduling outpatient appointments and/or admissions
• Experience of working in a healthcare setting
• Advanced Customer Care experience
• Experience of using clinical data systems
• Experience of scheduling outpatient appointments and/or admissions (E)
• Experience of working and coordinating patient flow in a multi-disciplinary team

Communication

• Ability to provide and receive, convey and present sensitive and/or contentious information.
• Ability to communicate with all levels of staff effectively.
• Ability to coordinate and communicate the various different leads and teams

Personal attributes

• To have a positive can do approach
• To be flexible and have the ability to adapt to suit the changing environment need
• To have a passion for patient wellbeing
• To embrace change and think proactively

CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London’s population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page

Become part of our team. We care for you as much as you care for others.

CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.

Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.

If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Yvonne Wright Job title Transfer of Care Operational Support Manager Email address Telephone number 02033172686 Additional information

Ryan Bruce , ICE Hub Manager, 02073817741

Ashima Sharma, Interim Operational Lead, 02077940500 ext: 38892

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