At a Glance
- Tasks: Support the MSK team with administrative tasks and manage waiting lists for appointments.
- Company: Join a dedicated NHS team at Clayponds Hospital, Ealing.
- Benefits: Gain valuable experience in a supportive healthcare environment.
- Other info: Opportunity to work in a dynamic NHS setting with career growth potential.
- Why this job: Make a difference in patient care while developing your administrative skills.
- Qualifications: GCSEs in English and Maths; previous admin experience required.
The predicted salary is between 37338 - 44962 £ per year.
Senior Administrator - Community Musculoskeletal (MSK) team, Clayponds Hospital, Ealing. The role supports medical secretarial tasks, manages MSK waiting lists and booking processes, and assists the Referral Hub (St Bernards Hospital, Southall). Previous administrative experience and medical secretarial skills are essential. Competence in E‑RS and SystmOne is highly beneficial.
Responsibilities
- Provide medical secretarial support for the MSK clinical service team and assist referral processes via E‑RS.
- Manage demand and capacity for MSK waiting lists, coordinate appointment booking with the Referral Hub, and liaise with service users, carers and health professionals to maintain efficient, high‑standard communication.
- Request transfer of diagnostic images and reports to support clinical care.
- Draft, type, check and send discharge letters, onward referrals, reports and clinical update letters.
- Create RTT documentation and other enclosures for onward referral to hospital via E‑RS.
- Monitor patient pathways to ensure compliance with waiting‑time standards and escalation of issues promptly.
- Oversee waiting lists and capacity within the service to enable timely booking of appointments via the Referral Hub.
Qualifications
- GCSE or equivalent in English and Maths.
Experience
- Significant experience in an administrative capacity.
- Knowledge of the SystmOne database.
- Understanding of Equal Opportunities and Diversity.
- Understanding of Data Protection / Confidentiality.
- Experience working in an NHS setting.
Skills
- Demonstrable knowledge of MS Word, Outlook and Excel.
- Accurate data entry skills, minimum typing speed 60 wpm.
- Excellent written and verbal communication skills.
- Ability to prioritise own workload.
- Ability to work within a team and independently.
- Capability to deal with difficult/emotional callers.
- Demonstrable knowledge and use of SystmOne.
- Demonstrable knowledge of the E‑RS system.
- Demonstrable knowledge of the E‑Procurement system.
Personal Qualities
- Self‑motivator.
- Capacity to manage a demanding workload.
- Good inter‑personal skills.
- Good team‑player.
- Corporate loyalty and professional behaviour.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) and the Order 2020. Disclosure to the Disclosure and Barring Service is required. CNWL NHS Foundation Trust is committed to safeguarding all children and vulnerable adults and follows safe recruitment practices.
Note: This vacancy does not meet the criteria for Skilled Worker sponsorship unless you meet the temporary exemption conditions. Ensure you provide full details of your immigration status in the Pre‑Screening Immigration section of your application.
Closing date: 25/06/2026 23:59
Senior Clinical Administrator employer: CNWL
At CNWL NHS Foundation Trust, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and professional development. Located in Ealing, our Senior Clinical Administrator role provides opportunities for meaningful contributions to patient care while benefiting from comprehensive training and career advancement within the NHS framework. Join us to be part of a dedicated team committed to delivering high-quality healthcare services in a dynamic environment.
