Neurodiversity Business Manager

Job Title

Neurodiversity Business Manager – Adult ADHD Service (Band 6, Band 6).

Grade

NHS Af C: Band 6 – Full-time (37.5 hours per week, Monday to Friday). Fixed‑term contract of 24 months (renewable).

Site

The Kingswood Centre, Kingsbury, London.

Closing Date

19/07/2026 23:59.

Salary & Benefits

£45,953 – £54,254 per annum inclusive of Health and Care (HCAS). Pro‑rata if part‑time.

Benefits

Generous relocation package (subject to eligibility assessment), flexible working options (including bank assignments) and a comprehensive benefits package.

Job Overview

CNWL is seeking an experienced Business Manager to support our newly structured Adult ADHD Service at The Kingswood Centre.

The role is full‑time and hybrid, with support and oversight from senior leadership.

Sponsorship & Immigration

This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the temporary exemption or hold a valid right to work in the UK.

Applicants must provide documentary evidence of their work status.

Role eligibility also depends on meeting the salary threshold for the relevant SOC code.

Main Duties

• Oversee continual review and evaluation of all administrative systems and procedures to drive improvements.
• Ensure ADHD administrators focus on high‑quality patient care and service delivery.
• Compile, evaluate, and interpret data to guide decision‑making and enhance performance.
• Create reports on key performance data, identify trends, and provide practical insights for resource management.
• Maintain clear communication with clinical and administrative teams.
• Working for Our Organisation

The postholder provides clear leadership within the Neurodiversity service, ensuring efficient and robust processes that support service users.

The role reports directly to the Operational Manager and contributes to workforce development, governance, and patient outcomes.

• Detailed Job Description & Responsibilities
• Administration Team & Process Management
• Plan, coordinate, and manage the workload of the administration team, ensuring timely and effective service to clinical teams.
• Manage rota planning and flexible working arrangements to maintain service cover.
• Develop and maintain a staffing plan reflecting demand, workforce requirements, and budget.
• Lead recruitment activity, including vacancy review, interview panels, and induction of new staff.
• Plan and oversee administrative processes, information requests, and service communications.
• Continuously review and evaluate administrative systems and procedures for efficiency and quality.
• Supervise and manage the administrative team, ensuring tasks meet required timescales.
• Monitor workload pressures and staffing gaps, reallocating work as needed.
• Ensure clear communication across teams and adjust procedures in response to changing needs.
• Coordinate patient and carer requests for medical records, ensuring statutory timelines are met.
• Maintain adequate levels of stationery, office supplies, and clinical equipment.
• Use service data to monitor operational performance and support decision‑making.
• Ensure accuracy and timeliness of administrative and performance data.
• Data Analysis
• Collect, process, and combine data from Tableau and Systm One to create reports supporting referral management and clinical activity.
• Oversee and coordinate new assessments, tracking progress toward targets and preparing comprehensive reports.
• Analyse key metrics such as DNA (Did Not Attend) and clinic cancellation data, producing detailed reports for operational meetings.
• Ensure accurate collating of clinical statistical data for KPI reporting.
• Develop automated processes for regular report production to improve efficiency, accuracy, and consistency.
• Work closely with clinical and operational teams to maintain accurate, relevant, and actionable data.
• Communicate complex data findings clearly to non‑technical staff.
• Provide information for Freedom of Information and Access to Records requests.

Person Specification

Education and Qualifications

• Degree level education or equivalent experience in a specialist area.
• Previous Experience
• Project management experience.
• Experience providing professional guidance on administrative systems and processes.
• Ability to produce reports and statistical data for senior management.
• Knowledge of performance management techniques and development plans.
• Delivery of objectives within a changing environment.
• Engagement with stakeholders at all levels, including external agencies.
• Robust decision‑making and independent initiative.
• Effective communication with service users and carers in a mental health setting.
• Proficiency in Microsoft Office (Outlook, Power Point, Excel).
• Experience in an ADHD, healthcare, or similar setting.
• Knowledge of clinical systems such as Systm One.
• Audit and statistical analysis experience.
• Understanding of NHS structure and current issues facing NHS Trusts.

Skills

• Excellent interpersonal and communication skills, able to build good working relationships.
• Analytical thinking and sound judgement, even in difficult or pressured situations.
• Decision‑making on complex and contentious issues.
• Numeracy skills and understanding of financial concepts.
• IT skills for producing complex information.
• Organizational skills for planning and prioritizing workload.

Responsibilities for Service Development/Human Resources

• Propose policies or changes in response to service needs.
• Develop and implement related business policies across the service.
• Manage and develop information systems in line with best practice.
• Support staff management in relation to HR policies.
• Other
• Professional, flexible, adaptable, diligent, diplomatic, pro‑active, motivational, and innovative team player.
• Understand and implement the equal opportunities policy at an appropriate level.
• Promote anti‑discriminatory and anti‑racist practices.
• Support a 7‑day‑a‑week service model.
• Equalities and Safeguarding

CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff to share this commitment.

We follow safe recruitment practices to protect children and vulnerable adults.

Compliance & Disclosure

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) and the 2020 Order.

Disclosure to the Disclosure and Barring Service will be required.

#J-18808-Ljbffr