Dental Receptionist/Administrator in Milton Keynes

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There’s a place for you at CNWL.
We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.
Providing top quality care depends on our ability to employ the best people.
We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.
With a diverse culture and equally diverse range of opportunities across mental health, community services, addictions, eating disorders, learning disabilities and more – whatever stage of your career you're at, there's always a place for you at CNWL.

Main area Reception / Administrator Grade NHS AfC: Band 3 Contract Permanent: Monday, Tuesday and Wednesday 8.45 - 16.45 Working pattern Hours Part time - 22.5 hours per week (Monday, Tuesday, Wednesday from 08.45 to 16.45) Job ref 333-D-MK-CM-1256

Site Eaglestone Health Centre Town Milton Keynes Salary £25,760 - £27,476 Pro rata per annum Salary period Yearly Closing 23/11/2026 23:59

CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.
We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page

Become part of our team. We care for you as much as you care for others.

CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

Job overview

This is an exciting opportunity to join our dynamic team as a Receptionist/Administrator in the dental service.

Part time in Eaglestone Health Centre, Hospital Campus Milton Keynes- 3 days per week: Monday, Tuesday and Wednesday (08.45 - 16.45)

*Please note that the use of AI is monitored and if used in your application must be declared*

Main duties of the job

To provide comprehensive reception duties as part of a frontline team delivering a high-quality service to patients and staff. The postholder will liaise extensively with patients and staff making all appointments for patients.

In addition, there is responsibility for accurate financial transactions including banking, reconciliation and debt collection. The postholder will be required to cover at other sites across the dental service.

Working for our organisation

Milton Keynes Community Health Services is committed to providing quality health & social care services, tailored to the needs of individuals, public & private organizations, delivered close to home. Our services are designed to increase well being & provide opportunities for recovery. We want our employees to feel valued, challenged & supported.

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

Detailed job description and main responsibilities

**Please see full job description for further information**

Following a period of training, be competent in all reception sites across the service and with all relevant procedures.

• Deal with all enquiries in a professional and empathetic manner. These may be via telephone, face to face or written contact.
• Calm and effective communication when dealing with potentially inflammatory situations with service users to enable accurate information gathering and de-escalation.
• Use advanced communication skills when dealing with patients who mayhave additional needs, dental phobia or exhibit challenging behaviour.
• Liaise with receptionist colleagues across all dental sites to ensure timelyaccess for all patients.
• Receive patients and prepare or advise them as necessary for their clinicalcare.

Person specification

Qualifications

• Minimum of 3 GCSE's or equivalent
• Relevant NVQ's e.g Customer care or administration
• Trained and examined in word processing and keyboard skills

Experience

• Experience of keyboard and willingness to learn computerised systems
• Experience in a Reception or Customer service role
• Experience of management of appointments and accurate handling of cash, receipts and banking procedures
• Experience of Microsoft Office Excel, Word, Outlook
• Experience of working in the NHS
• Experience of working with a dental or medical team
• Experience of dental software systems preferably R4

Personal Disposition

• Willingness to travel to different locations to undertake role effectively
• Adaptable to changing circumstances and flexible in approach to working
• Awareness and acceptance of rights, needs and respect accorded to colleagues and service users. E.g. equal opportunities/diversity/cultural differences
• Car driver and use of car

Knowledge

• Understands & promotes equality, diversity and human rights in accordance with legislation, policy and procedures

Key Skills/Abilities

• Clarity of expression and ability to communicate with members of the public from many diverse groups

Use of Artificial Intelligence (AI)

AI can be used as a support tool, not a replacement for the applicant’s own work.Applications must remain personal, accurate, and reflective of the candidate’s real experience.AI-generated content must not misrepresent skills, qualifications, or experience.Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success.

We monitor applications for any behaviour that could create an unfair advantage, and we check all references carefully. You are likely to be tested on your experience at interview, so be honest and make sure all the information in your application is correct. Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

• Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
• Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system
• Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.
• If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Maria Mayfield Job title Patient Administration Manager Email address mariamayfield@nhs.net Telephone number 01908 724677 Additional information: For further information or an informal discussion about the role please contact: mariamayfield@nhs.net