Complex Emotional Needs Pathway Lived Experience Lead in Milton Keynes

We care for you as much as you care for others. There’s a place for you at CNWL. We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people. We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust.

CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run. Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference.

The Lived Experience Lead for the Complex Emotional Needs (CEN) Pathway will work across all of our community mental health service sites in collaboration with the Complex Emotional Needs (CEN) Pathway Operational Lead to ensure the systematic provision, strategic planning and design and support for the delivery of high quality services for people receiving support with Complex Emotional Needs across CNWL.

Main duties of the job:

• Work autonomously within professional guidelines for lived experience workers and exercise responsibility for the systematic governance of lived experience practice within the complex emotional needs pathways within each borough in CNWL.
• Take responsibility for ensuring that systems are in place in the Complex Emotional Needs pathway for the provision of appropriate interventions for complex emotional needs across the trust.
• Ensure that governance structures for the Complex Emotional Needs pathway are operational in accordance with the trust’s clinical governance structures in accordance with local and Trust policy.
• To take responsibility for the recruitment of appropriate professional staff within the pathway.
• To initiate and implement service developments and projects within the service.

Key responsibilities:

• To coordinate the provision of appropriate interventions for people described as having complex emotional needs, ensuring a high quality, responsive and accessible services for clients, their carers and families.
• To support Borough Directors and Clinical Directors in setting the strategic direction of the service within their area, taking account of local and national priorities.
• To support service managers and clinical leads in ensuring there are robust and effective professional supervision arrangements within the Complex Emotional Needs Pathway for all lived experience staff.
• To actively support the Pathway to formulate plans for the treatment and/or management of their client’s mental health challenges based on appropriate concepts and evidence.
• To provide lived experience expertise and specialist advice, guidance and consultation to multidisciplinary teams and other professionals contributing directly to clients’ formulation and treatment planning.

Person specification:

• Completion of training in peer support
• Doctoral degree or equivalent
• Evidence of CPD
• KUF Train the Trainer
• Supervision or mentorship training

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.