At a Glance
- Tasks: Lead and manage the CAMHS admin team to enhance mental health services for children and young people.
- Company: Join a dedicated team at Milton Keynes Child and Adolescent Mental Health Services.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth and impactful work in a dynamic healthcare setting.
- Why this job: Make a real difference in children's mental health while developing your leadership skills.
- Qualifications: Degree or equivalent experience with senior management in NHS administrative services.
The predicted salary is between 49387 - 56515 £ per year.
Milton Keynes Child and Adolescent Mental Health Services (CAMHS) delivers specialist mental health care for children and young people across Milton Keynes. The CAMHS Admin Service is a critical enabling function, supporting access, flow, quality, performance and governance across all CAMHS pathways. The CAMHS Admin Manager will manage the admin team across the CAMHS service line. The CAMHS Admin Manager holds strategic and operational responsibility for the leadership, development and performance of administrative services across MK CAMHS, including SPA, pathway administration, referral management, waiting list management, clinical correspondence, records and reporting.
The post holder will lead service wide administrative strategy, ensuring systems and processes support safe care, timely access, national CAMHS access standards, performance targets and contractual requirements. The role operates with a high degree of autonomy, providing expert leadership to clinical and operational colleagues, advising on risk, demand, capacity and service improvement. The post holder will hold delegated financial responsibility; lead workforce planning for administrative services and contribute to CAMHS service strategy and transformation.
Key responsibilities:
- Provide leadership for CAMHS administrative services, ensuring alignment with CAMHS priorities, Trust strategy and national policy.
- Lead the design and implementation of service-wide administrative models that support access, throughput, quality and equity across CAMHS.
- Act as the CAMHS subject-matter expert for administrative systems, performance reporting and access management.
- Proactively identify risks to delivery (e.g. demand, capacity, workforce, system failures) and implement mitigating actions.
- Contribute to service transformation programmes and CAMHS redesign workstreams.
- Ensure administrative services deliver timely, compassionate and child-centred responses across all points of contact.
- Oversee performance management of CAMHS administrative functions, including referral handling, waiting list accuracy, correspondence timeliness and data quality.
- Lead on development and use of reporting frameworks to support oversight of activity, access standards and operational performance.
- Ensure consistent implementation of standard operating procedures across all CAMHS admin teams.
- Provide senior line management to Admin Leads and senior administrators, setting clear expectations and performance standards.
- Lead workforce planning, succession planning and skills development across CAMHS admin services.
- Hold accountability for staffing models, rota design, flexible working and operational resilience.
- Lead recruitment at scale, chair interview panels and ensure robust induction processes.
- Drive a culture of accountability, continuous improvement and staff wellbeing.
Person specification:
- Qualifications: Degree or equivalent experience; Evidence of ongoing professional development.
- Experience: Senior management experience within NHS administrative services; Experience leading large or complex admin teams; Strong understanding of NHS performance, access standards and governance; Experience managing budgets and resources; Experience leading service change or transformation; Advanced knowledge of SystmOne.
- Skills: Strategic leadership and decision-making capability; Ability to influence senior clinical and operational stakeholders; Advanced analytical and reporting skills; Resilience and ability to manage complexity and risk.
Additional Information: Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible. Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system.
