Business Support Manager in Milton Keynes

Become part of our team. We care for you as much as you care for others. There’s a place for you at CNWL. We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people. We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.

The Admin Hub consists of service lines including Single Points of Access for Adult and Children’s Services and a Business Support Team. This is a new function to the Directorate and the post holder will require creativity and a solution focussed approach to problem solving to ensure effectiveness as the service is implemented. Core to the role is partnership working with other single points of contact and referral hubs across the Milton Keynes System including management of several highly complex tasks to ensure delivery against statutory and safeguarding requirements across adult and children’s services.

Main duties of the job:

• We’re looking for an organized, proactive Business Support Manager to lead our administrative functions and keep our services running smoothly.
• You’ll manage day-to-day business support operations, oversee admin teams, and ensure our systems, processes, and resources are used effectively.
• You’ll coordinate key activities such as reporting, governance, finance support, and workforce administration, while driving improvements that make our services more efficient and responsive.
• This is a great opportunity for someone who enjoys problem-solving, supporting teams, and creating structure in a busy environment.

If you’re a strong communicator with excellent organisational skills and experience managing business support or administrative teams, we’d love to hear from you.

Detailed job description and main responsibilities:

• The post reports directly to the Service Manager.
• To provide clear leadership across Admin hubs, ensuring efficient and robust processes exist to support the delivery of the service to meet the requirements of service users, clinical teams and the Milton Keynes System.
• To provide leadership for admin functions across CHS, and leading work to introduce streamlined, consistent working processes and practices for complex processes across the Admin hub teams.
• The post holder will work as part of a dynamic leadership team in delivering an effective service supporting managers and team leads.
• The post-holder will be responsible for delivering KPIs and ensuring a culture of continuous improvement across all teams.
• To provide high quality service, initiative and administrative support including information and analysis.
• To undertake reporting and analysis of information to support delivery and ensure timely delivery of data and information in line with KPIs and statutory requests.
• To deputise for Service Manager/seniors where requested in internal and external meetings.
• To recruit, lead and manage a team of administrators and business support staff who are responsible for delivering a high-quality efficient administration and business support service to enable effective delivery of clinical services working from a variety of sites.

Person specification:

• Educated to Degree or Higher National Diploma, NVQ level 4 or evidence of equivalent standard of practice.
• Evidence of continuous professional development.
• Line Management and Supervisory Experience, including performance management.
• Substantial experience of working in a Senior Administrative role in the NHS delivering a full range of tasks to a high standard in a service user centred environment.
• Experience of dealing with client complaints and concerns.
• Robust knowledge and use of SystmOne/Electronic Patient Management System and its application to management of clinical workflow and clinical reporting.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications.

Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.

If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.