At a Glance
- Tasks: Support the MSK team with administrative tasks and manage waiting lists efficiently.
- Company: Join the CNWL NHS Foundation Trust, dedicated to safeguarding and professional growth.
- Benefits: Gain valuable experience in a supportive NHS environment with opportunities for career advancement.
- Other info: Dynamic role with a focus on teamwork and communication in a fast-paced setting.
- Why this job: Make a difference in patient care while developing your administrative skills in healthcare.
- Qualifications: GCSEs in English and Maths; previous admin experience is essential.
The predicted salary is between 37338 - 44962 £ per year.
Senior Administrator - Community Musculoskeletal (MSK) team, Clayponds Hospital, Ealing. The role supports medical secretarial tasks, manages MSK waiting lists and booking processes, and assists the Referral Hub (St Bernards Hospital, Southall). Previous administrative experience and medical secretarial skills are essential. Competence in E‑RS and SystmOne is highly beneficial.
Responsibilities
- Provide medical secretarial support for the MSK clinical service team and assist referral processes via E‑RS.
- Manage demand and capacity for MSK waiting lists, coordinate appointment booking with the Referral Hub, and liaise with service users, carers and health professionals to maintain efficient, high‑standard communication.
- Request transfer of diagnostic images and reports to support clinical care.
- Draft, type, check and send discharge letters, onward referrals, reports and clinical update letters.
- Create RTT documentation and other enclosures for onward referral to hospital via E‑RS.
- Monitor patient pathways to ensure compliance with waiting‑time standards and escalation of issues promptly.
- Oversee waiting lists and capacity within the service to enable timely booking of appointments via the Referral Hub.
Qualifications
- GCSE or equivalent in English and Maths.
Experience
- Significant experience in an administrative capacity.
- Knowledge of the SystmOne database.
- Understanding of Equal Opportunities and Diversity.
- Understanding of Data Protection / Confidentiality.
- Experience working in an NHS setting.
Skills
- Demonstrable knowledge of MS Word, Outlook and Excel.
- Accurate data entry skills, minimum typing speed 60 wpm.
- Excellent written and verbal communication skills.
- Ability to prioritise own workload.
- Ability to work within a team and independently.
- Capability to deal with difficult/emotional callers.
- Demonstrable knowledge and use of SystmOne.
- Demonstrable knowledge of the E‑RS system.
- Demonstrable knowledge of the E‑Procurement system.
Personal Qualities
- Self‑motivator.
- Capacity to manage a demanding workload.
- Good inter‑personal skills.
- Good team‑player.
- Corporate loyalty and professional behaviour.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) and the Order 2020. Disclosure to the Disclosure and Barring Service is required. CNWL NHS Foundation Trust is committed to safeguarding all children and vulnerable adults and follows safe recruitment practices.
Note: This vacancy does not meet the criteria for Skilled Worker sponsorship unless you meet the temporary exemption conditions. Ensure you provide full details of your immigration status in the Pre‑Screening Immigration section of your application.
Closing date: 25/06/ :59
Senior Clinical Administrator in London employer: CNWL
At CNWL NHS Foundation Trust, we pride ourselves on being an exceptional employer, offering a supportive work culture that values teamwork and professional development. As a Senior Clinical Administrator in our Community Musculoskeletal team at Clayponds Hospital, Ealing, you will benefit from a dynamic environment that prioritises employee growth, comprehensive training opportunities, and a commitment to high-quality patient care. Join us to make a meaningful impact while enjoying the advantages of working within a dedicated NHS setting that champions diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Clinical Administrator in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like CNWL.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at CNWL.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like CNWL, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Senior Clinical Administrator in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at CNWL.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at CNWL.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to CNWL. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at CNWL. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at CNWL
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research CNWL’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
