Patient Flow Administrator in London

Position Details

• Site: The Gordon Hospital, Town London.
• Contract: Permanent.
• Grade: Administration Grade NHS AfC Band 4.
• Hours: Full time – 37.5 hours per week (24‐hour shift pattern).
• Salary: £33,094 – £36,195 per annum.
• Closing date: 15/02/2026 23:59.

Job overview

We have an exciting opportunity for suitably qualified administrators to join our centralised bed management service, the Central Flow Hub, which is a 24/7 service based at the Gordon Hospital. The service enables cross‐system support and management of the mental health bed base of CNWL through coordinating, recording and managing all bed requests across sites; it works closely with local borough patient flow / discharge co‐ordinators and the Single Point of Access (SPA).

The Patient Flow Administrator will support the Central Flow Hub, working closely with cross‐system partners and supporting CFH clinicians by planning, organising, coordinating and providing administrative duties as needed. We are looking for motivated individuals who demonstrate a clear understanding of confidentiality issues and are able to respond to queries within and outside the organisation in a professional and empathetic manner, using their own judgement and decision‐making skills. They must be able to convey information accurately verbally and in writing.

Required IT skills: comprehensive working knowledge of Microsoft Office (Word, Excel, PowerPoint, Access). Experience in a healthcare setting is required. Candidates will be expected to work a 24 hour a day, 7 day a week shift pattern.

Main duties of the job

The post holder will play a vital role in supporting effective patient flow and bed management across the Trust by providing high‐quality administrative support to Patient Flow Clinicians and contributing to the smooth operation of patient pathways.

• Carry out administrative tasks such as processing referrals and emails, maintaining administration systems and processes.
• Deliver the service within service level standards, dealing with telephone enquiries from other healthcare professionals and statutory and non‐statutory organisations.
• Provide non‐clinical information to other professionals, taking accurate messages and escalating issues to clinical staff where appropriate.

Working for our organisation

Central and North West London NHS Foundation Trust expects Band 5 administrators to act in a way which shows an understanding of our core values and willingness to put them into practice with patients, their friends, family and carers and also other staff members.

• Show COMPASSION, contribute to a caring and kind environment, and recognise that what you do and say helps make lives better.
• Show RESPECT, acknowledge and welcome people's differences rather than ignore them or see them as problematic.
• Show EMPOWER others and continually provide information, resources and support.
• Show PARTNERSHIP and behave in a way that recognises commissioners and service users are those who generate and pay for our work.

Person specification

• Education/Qualifications: Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care, or HNC in Business, or relevant equivalent experience.
• Knowledge and Skills: Ability to communicate effectively with people at all levels.
• Experience: Experience using full range of IT systems and patient data systems. Experience using Microsoft Office, including Word and Excel. Experience working in a multi‐disciplinary team. Experience working in a healthcare setting and customer care experience. Experience handling patient complaints. Experience scheduling outpatient appointments and/or admissions.

The successful applicant may have contact with patients or service users. NHS Trust encourages and supports vaccination as the best way to protect staff and patients. Due to high response levels we may expire any vacancy prior to the advertised closing date; submit application as soon as possible. Applications from job seekers requiring sponsorship to work in the UK are welcome and will be considered alongside all other applications. Please check eligibility under UKVI points‐based system before applying.

Agenda for Change employment contracts have a 13‐week probationary period. If offered a job, information will be transferred into the national NHS Electronic Staff Records system.

The postholder will have access to vulnerable people in the normal duties; as such, this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) and Order 2020. A Disclosure and Barring Service check will be required.