At a Glance
- Tasks: Support patients and families, ensuring quality care and safety in a dynamic healthcare environment.
- Company: Join a dedicated team in a leading healthcare organisation focused on patient advocacy.
- Benefits: Flexible shifts, ongoing training, and opportunities for career advancement.
- Other info: Engage in a supportive environment with a focus on personal and professional growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: NVQ L3 or equivalent, with strong communication and teamwork skills.
The predicted salary is between 25147 - 27596 £ per year.
Band 3 Health Care Support Worker works closely with people who use our services, their families, friends and carers and plays an important role in how people experience our services.
Main duties of the job:
- Safeguarding people
- Escalating safety concerns
- Being open and transparent about own practice
- Identifying areas where improvements in safety or quality can be made
- Working closely with others to improve services
- Maintaining compliance with mandatory training requirements
- Providing skilled, evidence‑based care that adheres to agreed policies and procedures
- Working with patients, families and registered nurses to contribute to all stages of the care planning process including assessing risks and needs
- Acting as patient advocates in the multi‑disciplinary team
- Contributing to creating and maintaining high‑performing teams by communicating well with all members of the team, understanding their roles, reflecting on own practice regularly and identifying how care could be improved
Detailed responsibilities:
- Work to the standards set out in the Code of Conduct for Healthcare Support Workers and Adult Social Care Workers in England (Skills for Health 2013)
- Safeguard people by recognising and responding when an adult or child might be at risk from abuse, recognising own limits and escalating concerns when necessary
- Act as an effective advocate for those who use our services
- Be open and transparent about own practice
- Identify areas for improvement in safety or quality
- Work closely with others to improve services
- Maintain accurate, legible, comprehensive records
- Maintain compliance with mandatory training requirements
- Provide skilled, evidence‑based care that adheres to agreed policies and procedures
- Work with patients, families and registered nurses to contribute to all stages of the care planning process, including assessing risks and needs
- Act as patient advocates in the multi‑disciplinary team
- Implement care plans or directives overseen by registered nurses
- Communicate well with all team members, understand their roles and how they help the team achieve its objectives, reflect on own practice regularly and identify how care could be improved
- Work in partnership with patients and their families and carers, seeking consent and involving people in decision‑making where possible
- Signpost patients and carers to supportive services (e.g., courses provided by the Recovery and Wellbeing College or services provided by the local authority or the voluntary sector)
- Reassure people through professionalism, responsiveness, knowledge and confidence
- Escalate complaints or concerns quickly in line with Trust policy
- Participate in supervision and annual appraisals to reflect, understand objectives and monitor progress
Other:
- Willingness to undertake care certificate and further training as required
- Prepared to work flexible shifts including both day and weekend shifts
Experience:
- Previous experience of working with a multidisciplinary team
- Experience of communicating with a range of different people in the general public
- Previous experience working within the community
- Previous experience in a fast‑paced environment
- Experience in community or hospital settings (Healthcare/NHS or similar)
- Experience in a caring role
- Previous experience in a mental health setting or working with adults suffering from mental health problems
Qualifications:
- Numeracy and literacy skills required to keep accurate records and administer medicines (if appropriate)
- Spoken and written English to an appropriate standard to fulfil the job requirements
- NVQ L3 or equivalent
Skills & Knowledge:
- Maintain accurate, timely, concise and legible clinical records both electronic and handwritten in line with CNWL policies
- Communicate effectively with the multi‑disciplinary team, update others and use handover effectively, both face‑to‑face and by telephone
- Contribute to the implementation of care plans by helping to assess patients, develop, implement and evaluate care plans
- Basic knowledge and understanding of the Mental Health Act 1983
Healthcare Support Worker employer: CNWL
As a Healthcare Support Worker with us, you will be part of a compassionate and dedicated team that prioritises the well-being of our patients and their families. We offer a supportive work culture that encourages professional development through ongoing training and supervision, ensuring you have the skills and confidence to excel in your role. Located in a vibrant community, we provide meaningful opportunities to make a real difference in people's lives while fostering a collaborative environment where every voice is valued.
StudySmarter Expert Advice🤫
We think this is how you could land Healthcare Support Worker
✨Tap into Local Healthcare Networks
Getting involved with local healthcare communities is a game-changer for nursing roles. Join nursing associations or attend local events and workshops where you can meet fellow professionals and potential employers. It’s all about building those connections – your next full-time gig could be just a chat away!
✨Showcase Your Skills in Real-Life Settings
Consider volunteering at clinics or hospitals if you can squeeze in some time. Not only does this help you gain practical experience, but it also shows your commitment to patient care. Plus, it’s a fantastic way to network and potentially land a full-time role at a facility you enjoy!
✨Use LinkedIn like a Pro
Make your LinkedIn profile pop by highlighting your nursing skills prominently. Share articles, insights, or case studies that demonstrate your knowledge in patient care. Engaging with content in nursing forums can also put you on the radar of recruiters looking for full-time talent like you!
✨Direct Applications are Key!
When you spot a role that excites you, don't hold back – apply directly through our website! Tailor your application to show off how your specific experiences align with the needs at CNWL for the Healthcare Support Worker role. Companies appreciate candidates who take initiative and show genuine interest!
We think you need these skills to ace Healthcare Support Worker
Some tips for your application 🫡
Show Off Your Qualifications:When applying for a full-time nursing role with CNWL, it's crucial to highlight your nursing qualifications. Make sure to include any relevant certifications, such as your NMC registration and any specialisations. List them front and centre on your CV so we can see your expertise at a glance!
Craft a Compassionate Cover Letter:Your cover letter is the perfect place to express your passion for patient care. Talk about your experiences, how you handle challenging situations, and your approach to teamwork. This gives us insight not just into your skills but also into your caring nature, which is essential in nursing.
Emphasise Soft Skills:In nursing, technical skills are important, but we're also keen on soft skills. Make sure to highlight your communication abilities, empathy, and problem-solving skills. These attributes are often just as critical in delivering exceptional patient care and will help differentiate you from other candidates.
Tailor Your Experience to Patient Care:When detailing your experience, be specific about your direct patient care roles. Focus on the impact you’ve made on your patients’ lives—mention specific tasks, challenges you've overcame, or improvements you’ve contributed to. This helps us visualise you in action at CNWL, and how you can make a difference!
How to prepare for a job interview at CNWL
✨Brush Up on Clinical Scenarios
In nursing, you might face questions around patient scenarios, so sharpen your clinical judgment skills. Think through common cases—like managing a patient with specific needs or handling emergencies—and be ready to articulate your approach confidently.
✨Showcase Your Soft Skills
Beyond technical skills, nursing is all about communication and empathy. Prepare to share examples from your experiences that highlight your ability to connect with patients and work effectively in a team, as this is crucial for a full-time role at CNWL.
✨Familiarise Yourself with Healthcare Regulations
Make sure you're up to speed with the latest healthcare regulations and policies relevant to your role. This knowledge not only shows your commitment to patient safety but also signals that you're proactive and engaged—qualities that full-time employers like CNWL appreciate.
✨Ask AboutCareer Development Opportunities
Since this is a full-time position, show your ambition by asking how CNWL supports growth and development. Inquire about ongoing training, mentorship programmes, or opportunities to specialise in particular areas, as this illustrates your long-term interest in nursing.
